If a well-meaning person is asked to sign for an unexpected package they are likely to mention that they were not expecting a delivery from FedEx and this may prompt the driver to check the delivery address to make sure they are in the right place. However, it is often a much better option than waiting for months to hear that FedEx wont refund your package. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Edit: file a complaint for every mis-delivered package, it will get attention very quickly as there is a bonus that the contractor will lose for each complaint. Select Manage Delivery, then Edit Delivery Address. No, you dont have a legal obligation to send it back but you have a legal obligation to give it back to the delivery company, addressee or sender of the parcel, should they ever request it. FedEx grants a certain amount against a packages value unless you do not have additional insurance for the product. box ZIP code. Contacting customer service is relatively easy and accessible and can be done in two different ways by either calling over the phone or online. If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. Really. What to do if FedEx delivers package that isnt yours? Clearly different addresses, both clearly labeled on the houses. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Your response is private Was this worth your time? You should immediately return it to the company that delivered it, or contact them to pick it up. It was signed under a name that wasn't mine, or anyone that I know. Amazon) and ask them to re-ship it to your correct address. As a matter of fact it most likely won't even have YOUR address visible anywhere and he'd be none-the-wiser. babystacks 1 yr. ago. How to contact the FedEx customer care center? The package is sitting on my porch. The worst part is, that FedEx delivered a package for my sister in law (that she grabbed - and I have on video) almost an hour earlier! Why is sustainable development important for future generations? I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. Follow the automated prompts to connect to a FedEx representative. Too bad, FedEx came and crushed my happiness. What happens when no one is at my home or office to accept a shipment? 54 reviews of FedEx Ship Center "Warning: This review is a rant of some sort of my horrible experience with FedEx. Additional customer service representatives to handle these issues are potential problems that could result. Yes, FedEx does have a policy that lets you claim your stolen goods. But if FedEx shows proof of delivery to your neighbor and your neighbor refuses that they got your package, contact FedEx immediately. So, check your property around, and see if it is there. No, no. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to Handle a Wrong Shipping Address Before the Package has Shipped If a buyer contacts you to change an address before the orders ships you have two options: 1) Make note of the address and ship to the alternative address provided or 2) Cancel the transaction and have the buyer replace the order with the correct shipping address. USPS recommends official Postal Service standard suffix abbreviations. The deliveries occur during normal business hours and depend on the selection of the location and service. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. Analytical cookies are used to understand how visitors interact with the website. 2 Thus, FedEx Virtual Address is an excellent process to reduce the risk of mis deliveries which is why many customers, especially with businesses outside their homes, are opting for this service. Are there any other channels to complain to? Who is responsible and who pays the cost of misdelivered shipments? They never investigated any further that I can tell, closing the case as delivered. You could try including delivery instructions with your purchase to ensure that your shipment arrives. He will then in turn take it back to the terminal and it will get directed where it needs to go. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. It will show the estimated delivery date. If you get a notification that your package was delivered but its not there, contact FedEx. Really frustrating that I can not get this resolved and am out over $500. Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. This happens, when your parcel has been delivered to the wrong address. What to do if UPS does not deliver your package? Reddit and its partners use cookies and similar technologies to provide you with a better experience. They carry little package scanners that look like Star Trek tricorders. Not a duplex, complex or any other kind of shared living. They really don't give a shit. Copyright 2006-2020 Refund Retriever. Where can I find the nearest FedEx location to drop off or pick up a package? You also have the option to opt-out of these cookies. All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. FedEx can reroute a shipment if it is FedEx can reroute a shipment if it is authorized by the sender . The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted. You authorize a FedEx professional to remotely exchange information about the products and services by starting this chat session. Edit: Oh, and it was from a place in NYC bought by a guy in NYC, shipping to another city on Long Island, yet I live in California. At what point is the marginal product maximum? Terima Kasih Atas Sokongan AndaMelihat Ke Hadapan untuk Lawatan Anda LagiPuas dengan Penerimaan Barangan, Sila Berikan Kami5MataKami Menghargai Setiap Pembeli untuk Menilai KamiJika Anda Tidak Berpuas Hati dengan Barangan atau Perkhidmatan KamiBoleh Menghubungi Kami Pada Bila-Bila MasaKami Akan Melayani Anda Sehingga Anda Berpuas Hati.! Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist), porch pirates stealing packages off of your front step. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. It is not yours and you may not keep it. This means that, if a package was delivered successfully and then became lost for whatever reason, they will not cover you. This cookie is set by GDPR Cookie Consent plugin. What NOW???? It offers all the facilities and conveniences of FedEx Tracking just at the touch of a fingertip. Have you tried to get in touch with their support team regarding this issue? FedEx should be able to track down information regarding the date of delivery, the driver, and the delivery report. You should have your tracking number handy. package addressed to someone else. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Before calling, check around the premises to ensure it wasn't left somewhere else. Consider getting a bold and noticeable address marker. er, so I heard. Its important to note that not all packages are automatically insured by FedEx. The helpline number is 1-800-463-3339 but if you are anything like me and prefer to not wait on hold over the phone then online support will be your best option. Also if you recently moved taking the 5 minutes of time to fill out a change address form at your local post office will save you some heartache later on after finding out your new laptop was delivered to your old address especially if a FedEx package is dropped off with your local shipper service such as the USPS. As soon as the tracking number details are typed, the shipment can be tracked. Archived post. FedEx keeps delivering my packages to an address 4 houses away. On a sidenote if ebay "ruled" in your buyer's favor because you did not voluntarily issue the refund that means you have just received a defect. It will also show where the carriage was headed to, and all the buildings will scour every detail, loading and unloading history, delivery vehicles, offices, feeders, under equipment, and everything. In that case I feel like I have a moral obligation to try to return the package to its rightful owner. Verify addresses before shipping. So, If FedEx has delivered to the wrong address. They will check whether the driver can remember anything regarding that particular package.Then you should directly contact the shipper. HistorySmart8702 1 yr. ago. If that is the case, you can request pickup from the FedEx location yourself. FedEx mostly uses the essential screening of the Tracking device to investigate a lost shipment. If not, then the error occurred in the FedEx delivery process. Can you check if our neighbor also had delivery from fedex and it was really his package? Check out this link for a USPS list of examples of suffix forms: street suffix names, street suffixes, or suffix abbreviations. Necessary cookies are absolutely essential for the website to function properly. They would deliver to the address on the packaging. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. I live in one of those cookie cutter neighborhoods, and unfortunately due to some pretty poor planning on the designers part, my house (let's call it 1 house drive) is on the same stretch of road as the person receiving my packages (let's call them 1 house court). You will have to input the tracking number provided by the company. 3 more replies More posts you may like r/Fedexers Join 21 days ago Fleshlights come in boxes, not mailers. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Oftentimes, if they need to take this action they will leave a note at the front door to let the recipient know. Anyone else have this issue? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It provides a refund or replacement for your stolen packages. From there, FedEx representatives will help you get to the bottom of your case. Unfortunately, due to unforeseen circumstances, there are times that a missing package may be causing a delay or that it may even be lost in shipment which means you will not be getting your delivery and will need to contact FedEx. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. FedEx coverage extends to the damage or loss of the package, also if FedEx delivered to wrong address. Complete the online claim form and start your claim. FedEx is very fast regarding its services. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. Enter the tracking number and go to the tracking details page on FedEx.com. By clicking Accept All, you consent to the use of ALL the cookies. 3 Can I keep a misdelivered FedEx package? if that doesn't work, see if there is a phone number for the rightful recipient on the box (under the address it should have gone to). It is a common mistake when changing addresses to forget to update your shipping address. * Required fields are marked with an asterisk (*). Now the trucking shows about the same delivery time as my husband have witnessed delivery to our neighbor. We recommend using one of the following browsers for an optimal website experience. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. For more information, visit Data Security Page. Generally, it does not take more than 5-7 business days to resolve a claim. What you have to do is to inform your local post office about this. Is this really the case? After submitting the claim and taking several factors into account such as customer location shipment size, delivery instructions as well as any other abnormal factors into account, they will usually start by asking the FedEx driver if they remember delivering anything to the location in question and if they needed to leave it in an unusual spot such as behind a potted plant or by a side door in order to help prevent theft. Our website to give you the most relevant experience by remembering your and! With their support team regarding this issue his package that could result a USPS of! 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