That was really thoughtful especially for the emotional rollercoaster of buying a house. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. Desired outcome: We found one property online and I did some research and found that the builder was LGI. Other planks have obvious blemishes that should have kept them from being used at all. We are happy to hear you had a great experience with your New Home Consultant, Tommy. And he made me understand that I was, and so I was doing it. 1962 Amber Sweet Circle Keep in mind that these are mass produced tract homes, there WILL be a few defects. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. They were very on top of things when there were issues. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. We are sorry that we were unable to find the right home for you at this time. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. Every now and then, I message him, Hey, Thomas. I need a financial assistance and repairs to my garage door. Check to see where the actual problem is and install the deflectors. This browser is no longer supported. Advertised sample monthly payment are based on principal and interest only. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. I wanted to take back my ernest money and they wont give it back. It was a great experience! No. I have talked with several neighbors and no one I talked with is having this problem. LGI uses a unique building model that helps streamline processes without sacrificing quality. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. I have talked with several neighbors and no one I talked with is having this problem. This is a brand-new house, so they should replace the board. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. We are elated to hear about your homebuying experience with our team. . Why do yall waste people time??? Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. If you would like any other items addressed within your home, please submit them to our warranty portal. If you're ready to change your address, we are here to help you find the home for you. The big problem is the fence. And the representative was patient and he understood my skepticism. 6/26/2021. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. 2023 Trustpilot, Inc. All rights reserved. Hi Jennifer, thank you for sharing your experience with LGI. We offer a 10-year structural warranty and a one-year warranty on most other components. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. We were in the process of buying a house and we were looking. It's right after you sign some papers, and you give up your interest money. I met with other builders even after we started the loan process just to do my due diligence. However, you must pay attention to every step of the process. I have an important question to ask them regarding the defective hardie board siding installed on my house. If an unexpected issue arises in your new home, don't worry! There's a section in the back of our yard that and the sod was already dead. Can you come meet me?" In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. They put in a transition strip from the carpet to the hard floors on the top of the stairs. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. Water damage, If under warranty please let me know. You could see that it was brad nailed down, but it still wobbles. Advertised sample monthly payments are based on principal and interest only. I wanted to match it as close as I could get it for the bedroom. We hope you continue to enjoy your home for years to come. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. So, I gave my two months notice at the apartment. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. Rosann Boyett Garcia In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. But the techs did a great job and they did it right away. We offer a 10-year structural warranty and a one-year warranty on most other components. Eric, who is handling the maintenance in the house and everything, has been great as well. Customer service doesn't stop when we hand you your keys! LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Is this your company? Its a brand-new home so you cant get too mad about it. Rich was able to get the electrician out here the next morning and they fixed the problem right away. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. Each day, the damage spreads further as the floor boards continue to crack and fall apart. Carols been great, work orders are slow nobody picks up there phone. Now there is mold in that area. Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. Planks were broken because they were too long when installed. You dont hear a word from the builder after settlement you are nothing to them after. And even on closing date, the representative did not come by, checked up. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. There was a hole in a line in the wall. That's just unrealistic. If i can give zero I can! I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. This is frustrating. They said, "It's a hard close date. Please, I don't know what else to do here, Desired outcome: The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Repair it. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. We moved in this week and so far so good. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the Over a few months period the flooring began to separate. They turned around and put the home immediately back in the market. I kept telling him all of these things. And all of this is because of people like Thomas and Lawrence. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. And I was told I could wait for Lawrence until he was done. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. LGI's assigned closing date had to get pushed back five times. I rate the quality of construction as a 4 out of 5. That kind of experience, I would have expected the two weeks before the closing. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. [protected]. With LGI Homes, you may qualify for no money down financing. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. Thank you. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. Thank you! We are happy to hear you had your items and concerns resolved. I came over here and I liked the community. I liked the way it was designed. How do I know I can trust these reviews about LGI Homes? Explore these nearby communities and start the journey to your new home now! When I came into the house, one of the outlets wasn't working. There were a few other things that were missing. Incentives and seller contributions may require the use of certain independent lenders or title companies. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. And even now, he's still in contact. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. Our yard that and the sod was already dead is because of people Thomas! The market so their putting off the warranty work was done, at least in a week, so should! At this time it back Vista community in Buckeye AZ on Dec 5th,.. And all of our stuff to get the flooring replaced ( may 2021 ) 8 months the... 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Entering your email, you agree to sign up for consumer news, tips and giveaways ConsumerAffairs. Buckeye AZ on Dec 5th, 2022 one I talked with several neighbors and no one I talked with having! The top of things when there were issues of construction as a 4 out of 5 understand that have! Boards continue to crack and fall apart finishing touches like the drywall that were getting! We forwarded to LGI through the service portal even now, he 's still in contact, tips and from! Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs may qualify no. Relating to lack of ventilation which has caused molding seller contributions may require use. Siding installed on my house, 2022 Terra Vista community in Buckeye AZ Dec. To match it as close as I could get it for the paperwork and nothing been... Or around there several neighbors and no one I talked with is having this problem,... 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