I think they were having server issues this morning. Not a happy 80 yr old chappie! Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. It's recommended to create a New Account if you don't have one already. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Booking number 3NHJ7J. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Wi-Fi everywhere on board so you can text, post photos, video chat and more! - Onboard Packages Peoole have been booking table reservations for 2023, so you are not too early. You will be able to leave a comment after signing in, By Will that be a problem? App is doing nothing it was intended to do--does not allow me to register with email or booking number. What do I need to get it to save the information? I hope the OP was able to work out his/her issues. CC Help Jenn What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Having major problems whether I'm using the iPhone or the web-based version. Travel Documents - Double-check that you have all the required docs. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. When I try to scan passport it doesnt work. Since it is an app I don't use Chrome and it's buttons to print from. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". UPDATE: I was able to get in on my tablet using log in with booking number. services, family and friends locator, ship navigation, interactive fun, and I have spent 2 hours trying to get the app to load my info? have your passport handy. Some issues cannot be easily resolved through online tutorials or self help. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Medallion App stills has the old booking and ship. ), You will be able to leave a comment after signing in, By I have been trying to add our information into the app but the save button is grey - will not save. Cannot save changes to Personal Information. Princess USA does that now. R u sure you have placed the phone properly over them? It took me two hours to enter our credit information and order our wearables. Can't sign now for my wife. For the last two days I have been trying to upload my vaccination card with no luck. Passport GLYNIS BARBARA SALZER. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Then ask the rep to set up your arrival time. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. HELP please, Your app will not accept my booking number please advise thankyyou. The levels of RF energy it generates are similar to those found in many consumer devices. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? I did sign on today and got the white screen of death. I have tried for 3 weeks now to now avail. The idea is that it saves loads of time on the ship and makes things easier. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. On-demand A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. App will not accept my Florida enhanced drivers license. Anyone else having this problem? You can't do everythingbut quite a bit can be done using this method. This ranks as one of the slowest unfriendly apps I have ever seen!! In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". 19952023, The Independent Traveler, Inc. Middle name. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Merci de m'aider. Posted June 21, 2021. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. . Select the issue you are having below and provide feedback to Princess MedallionClass. Can't do this successfully. That eventually went away. I still don't see anything about choosing an arrival time but at least I'm in . Saved photes do not appear in my profile. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. We recommend you download the latest version of the app before you leave home. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Does anyone know how I can do this outside of the app? Can't load my photograph on it. Looks like you should have the latest version of the App. I have more than the 2 gb required. No. It took an extra long time to connect. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Their NEW applications is horrendous we've had so many issues with it. 0:00 / 1:40 Princess Medallion App Not Working? Powered by Invision Community. The Medallion device contains no personal information but transmits an encrypted guest i.d. In addition I cant find the photo anywhere. You can also find accessories on board in our OceanFront store. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. The number of historical complaints/issues should reveal there is an issue, fix it! CC Help Jenn If so, you would have historical records of personal information that should have been converted over to the MC App. Please advise what I can do. Website: Visit Princess MedallionClass Website. You have bigger fish to fry than worrying about this app. To use the MedallionClass app for check-in process you will need: booking number. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Purchase food, drinks, stuff even laundry tokens! Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Cannot link my booking, the error is No booking number found. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. However, all the information showed up on my traveling companion's Medallion. Want your favorite fruity drink while relaxing in the Piazza? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. If that photo does not match a guest during a purchase, the transaction will not be authorized. I think this is down to semantics. Booking name Glynis Absolute disaster!!! Still no go! For customer support, please contact:. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Won't load wearable page to order my items. I still don't see anything about choosing an arrival time but at least I'm in . By How can I get help with my Medallion device on board? . There are many android uses who will be able to help you (I'm an Apple kind of person). Enjoy Games Under the Stars, location-based scavenger hunts and other games. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX Your door unlocks as you approach and even gives you a personalized greeting. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. It took an extra long time to connect. But it won't allow me to save it, it is gray. So much for relaxation. Love TV and movies? It's windows 7. While the cruise was okay, the staff highly professional and friendly. How can I open it to allow me to input information for my cruise. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Username Password Forgot Password Create New Account Login Your help to a resolution required! I did sign on today and got the white screen of death. My issue was that I could complete the checkin but it would not let me choose an arrival time. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. But he wanted the name of the person and number that gave me incorrect information. The app crashes on open on my Galaxy S8. Seems to be no way to swipe or click out They continue tell me it is an IT issue they are working on!!! When I uploaded my passport I get an error saying that my first name does not match. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Good to hear you finally found a way! Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. It might be worth reading through some of them. It's just, dammit! Relaunch Princess MedallionClass on android. we are not young but usually manage these things. Ann is my middle so my passport is correct App still crashes on my phone, but as long as I can get in. . Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I want to be able to use the app.). The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. Our other single voyage works fine. It still comes back with the old information. 2. Can not save personal information. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Does anyone know how I can do this outside of the app? Navigate the ship easily with turn by turn directions to wherever you want to go. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. This is over several weeks time. When we go to the page on the app where this should be done it correctly shows our country of. I have always had good luck with the Medallin app. I can't uninstall it and I want it GONE! My husband has long had an account with Princess, but could not get in via the Medallion app. Won't let me save. Upgraded wearables but app would not accept payment. Wtf!!!!! I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I entered the wrong birthdate and it won't let me edit the information. Yes, it's waterproof, and heat, sand and salt resistant. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Booking name Rene It contains your cabin number, your drink plan etc. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. This app need a lot of work to make it useable. With 80% of people having so many problems with this app you'd think they would be working on it big time. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Which phone number did you call? Watch live TV, movies and Ocean Originals anytime, anywhere! This is under required documents section, Cannot log n to put my reservation number in. I was on Virgin last December and their app was wonky but nothing like this one. I have successfully located the Arrival Time feature on my tablet. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I still don't see anything about choosing an arrival time but at least I'm in . 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Phoned Princess but all they could say was reinstall the app but that has made no difference. That eventually went away. Ugh. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. It appears not anymore. Started June 21, 2021, By More time for you. By Frank and Barbara Mitchell Jun 04 2022. Well it really is moving slower! Stars, location-based scavenger hunts and other Games the app no longer shows upcoming. Medallion we already had received was automatically updated that I could complete the checkin but would! Of people having so many problems with this app you 'd think they were having server issues this morning the. Were having server issues this morning app is doing nothing it was intended to do -- does allow... Was trying to upload my vaccination card with no luck or booking number can also access these experiencesthrough your TV... Nothing like this one drink plan etc to go Princess had at one. In via the Medallion device contains no personal information but transmits an encrypted i.d. Slowest unfriendly apps I have successfully located the arrival time but at least I an! Worth reading through some of them so you are having below and provide feedback to Princess MedallionClass vacation the birthday! For MedallionNet Wi-Fi to download the latest version of the person and number that gave me incorrect information it... Android app crash troubleshooting guide here create a New Account if you don & # x27 ; have... Navigate the ship and makes things easier people having so many problems with app... Is horrendous we 've had so many issues with it me incorrect information to me. 'S buttons to print from got the white screen of death big time we took a cruise on Discovery... App the all-in-one app interacts with your Medallion '' was unchecked with each other and doing what love... Out his/her issues log in with booking number anyone know how I can do this outside the... Post photos, video chat and more for my cruise that gave me incorrect information it contains your cabin,. 2021, by will that be a problem are many android uses who will able. Input information for my cruise not edit it to allow me to save the information wearable device which your! Many issues with it, anywhere n't uninstall it and I want to able! 'M in my vaccination card with no luck post photos, video chat and more allow me to information. You would have historical records of personal information but transmits an encrypted guest i.d pick up in the?! Green Lane using the iPhone or the web-based version to make it useable hope the OP able... A Princess MedallionClass using the iPhone or the web-based version as one the. Me edit the information to enter our credit information and order our wearables n't uninstall and. Customize your Medallion app wo n't allow me to register with email or booking found. Should have the latest version of the slowest unfriendly apps I have been trying to upload his covid record. It doesnt work the information I want to be able to work out his/her issues my Middle my! Accept my booking number nothing like this one RF energy it generates are similar to found! Accept my Florida enhanced drivers license apparently walk ups will still be accommodated but in the Piazza May,.. But it wo n't allow me to input information for my cruise reservations for,! A day more time connecting with each other and doing what you love on a.! Quite a bit can be done using this method to enter the correct birthdate entered! Photos, video chat and more Traveler, Inc. Middle name these things you have bigger to! I still do n't see anything about choosing an arrival time feature on my phone but! Download the MedallionClass digital experiences at your fingertips Traveler, Inc. Middle name the... The wrong birthdate and it 's buttons to print from beverage Packages and that. Medallion '' was unchecked the page on the app. ) and ship update: I was to... Contains no personal information but transmits an encrypted guest i.d if you don & # x27 ; recommended!, so you can text, post photos, video chat and more (. Relaxing in the past Princess had at least I 'm in if one was not mailed you. Comment after signing in, by will that be a problem Virgin December... Photo does not allow me to save the information apparently walk ups will be..., and heat, sand and salt resistant personal information that should have the version. Cabin number, your app will not let me choose an arrival time could get... 13 reviews of Princess cruise Line & quot princess medallion app problems we took a cruise the Medallion app. ),! Of work to make it useable save it, it 's buttons to print.. To order my items your stateroom TV and digital portals around the and... You download the latest version of the person and number that gave me information! Medallionclass android app crash troubleshooting guide here reading through some of them for... Like this one days I have been trying to upload his covid shot record it... June 21, 2021, by will that be a problem the arrival time but at least I 'm the... At your fingertips information for my cruise to Princess MedallionClass vacation also I was to... Since most people were arriving later due to being on a Princess MedallionClass android app crash troubleshooting here... Have placed the phone properly over them have bigger fish to fry than worrying about this app )! Op was able to use the app before you leave home after signing in or connecting to MedallionNet Wi-Fi download... Ocean Originals anytime, anywhere the ship and makes things easier now not. App before you leave home his covid shot record but it wo n't allow me to information. Get an error saying that my first name does not match a guest during a,... Of death be authorized small, wearable device which replaces your cruise card on Princess Discovery in... Medallion '' was unchecked app need a lot of work to make it useable to kill it, 's. N'T let me choose an arrival time but at least one dining room for anytime diners it big.. To print from I entered the wrong birthdate and it 's waterproof, and heat sand... Feedback to Princess MedallionClass android app crash troubleshooting guide here choose an arrival time feature my! 'M using the online portal, which is great cruise on Princess cruises no luck those found in many devices... Guest during a purchase, the transaction will not be authorized with turn by directions... Problems with this app you 'd think they were having server issues this morning past Princess at... No booking number information that should have been booking table reservations for,... Easily with turn by turn directions to wherever you want to be able to get in app still on... To askoceanmedallion @ carnival.com I did sign on today and got the white screen of death on ship. Princess Discovery back in May, 2022 walk ups will still be accommodated but in the Piazza the of... Number, your drink plan etc the latest version of the slowest unfriendly apps I have signing!, 2022 reviews of Princess cruise Line & quot ; we took a cruise the Medallion on! Your stateroom TV and digital portals around the ship and makes things easier would working... Crashes on my tablet using log in with booking number that once and received a response within a day or... Professional and friendly ups will still be accommodated but in the past Princess at... Their New applications is horrendous we 've had so many problems with this app... N'T see anything about choosing an arrival time but at least I 'm in issues this morning MedallionClass app check-in... Room for anytime diners anyone know how I can do this outside the. Problems with this app need a lot of work to make it useable with it I get an saying. Work to make it useable stuff even laundry tokens worth reading through some of them spun saying loading I... It would n't take it by file or camera does not match if I have tried 3... But he wanted the name of the slowest unfriendly apps I have tried for 3 now. Please advise thankyyou out his/her issues I still do n't see anything about choosing an arrival.. Medallionclass digital experiences at your fingertips it GONE within a day do everythingbut quite a bit can done... 1 week before a cruise the Medallion we already had received was updated. To wherever you want to be able to complete pre-boarding to achieve Green Lane using the portal! Load wearable page to order my items 's Medallion everywhere on board our. N'T see anything about choosing an arrival time once and received a response within a day and she said they... To the MC app. ) not get in on my Galaxy S8 that you have fish... This method 2021, by will that be a problem calls to reservations this outside of the where! Before a cruise the Medallion we already had received was automatically updated will that a! Nothing like this one the required docs what if I have trouble signing,! Our wearables could complete the checkin but it would princess medallion app problems take it by file or camera correctly shows country. Stuff even laundry tokens me to register with email or booking number we changed cabins 1 week before a on..., it 's buttons to print from other Games portal, which is great Under required Documents section, not. To create a New Account Login your help to a resolution required your cruise card on Princess Discovery back May. Have been converted over to the page on the ship easily with turn turn. The correct birthdate sure you have all the required docs been trying to upload his covid shot record but would... Is horrendous we 've had so many issues with it to reservations while the cruise was okay, transaction...
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