Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? (according to the dollar amount). D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. My flight was canceled and I have not been reimbursed for car rental hotel or gas. If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Still waiting on your bag? Save my name, email, and website in this browser for the next time I comment. Limited-time offer. /* Air Booking Select - Fare benefit sub-label workaround */ Related: How to reprice a flight when the fare decreases. Can I use travel funds to upgrade? . Use of the Southwest websites and our Company Please see our Privacy Policy. Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Now Im starting over with them yet again. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. There is information in the previous heading. Still have questions? Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. This material may not be published, broadcast, rewritten, or redistributed. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. DoNotPay Can Secure Your Southwest Ticket Refund I hate to lose this money when the flight was cancelled in the end. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Privacy Policy. } Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. width: 1px; You can send proof of your exemption status to us byemail. 6 Topics Booking For all questions pertaining to flight credits, please reference the flight credit FAQ page. This is not the page you were looking for. So every time you fly, your friend can too. padding-top: 5px; div.footer div.flex-placement a:hover { On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. color: #636363; By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. Required fields are marked *. Yes, the entire amount of the Transferable Flight Credit must be transferred. I thought this was also an avenue but it looks like SW ignores their own community too. Both you and the recipient will receive a confirmation email. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. text-decoration: underline !important; For an explanation of our Advertising Policy, visit. Related: The best Southwest credit cards of 2019. I got a response that they will pay me $19.91! Special Offers. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? .swa-footer--copyright-text, .footer-copyright--text { right: 25px; But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. width: 348px; If I cancel, will I get my points back? Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Additional troubleshooting information here. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. } When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). Look Up Travel Funds. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. Law360 provides the intelligence you need to remain an expert and beat the competition. Click flight credit lookup to find the flight credit. This expiration date is also a "must-fly-by date" not a "book-by date." If Southwest cancels your flight, EarlyBird Check-In will be refunded. We may receive compensation when you click on links to those products. Check in. "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. height: 6px; What if I am trying to transfer a Transferable Flight Credit and it is not working? .swa-footer--copyright-text, .footer-copyright--text { Can the Transferable Flight Credit be split among multiple people? Promotional Companion Pass valid through 2/28/2024. I havent received any automated response or anything! By P.J. I have written them yet AGAIN as this is not acceptable. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? (opens popup). white-space: normal; Opens new window. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. width: 273px; [data-class="swa-g-screen-reader-only"] { After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. left: 277px !important; Plus,. Do I have to transfer the entire Transferable Flight Credit? CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. Southwest Airlines Co. All Rights Reserved. } External site which may or may not meet accessibility guidelines. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Flight credits or refunds for refundable fares will be issued regardless of cancellation time. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Please attach copies of your expenses for review. It will take us some time to update our systems with this new policy. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) Later you cancel that ticket. font: italic normal 11px/1 Arial; width: 273px; If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Read more about Transferable Flight Credit. For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. How do I transfer a Transferable Flight Credit to another passenger? The flight was booked on January 5th before COVID had hit the US. Can I receive a reimbursement? You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. width: 1px; )"; Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. } They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) This site does not include all credit card companies or all available credit card offers. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. Southwest Airlines Co. All Rights Reserved. } However, the trip fell through because SW changed the flight dates and times. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. } additional clarification. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. There is information in the previous heading. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { The good news is that Southwest does offer travel funds refunds in certain situations. You can currently buy points and miles with up to a 100% bonus but should you? By P.J. Indicates external site which may or may not meet accessibility guidelines, 2023 } html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { They will, however, typically deduct $100 from the total Travel Fund amount. due to our recent operation challenges to the original form of payment as quickly as possible. External site which may or may not meet accessibility guidelines. Our family was midway through our trip On December 22, 2022 when we had a travel issues. See more benefits of being a Rapid Rewards Member. I see that they set themselves up for success at the customers expense. Can I receive a reimbursement? } Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. Plus, your own feed of TPG content. font-weight: bold; Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. Not anymore! Am I transferring the ticket with the same itinerary to someone else? div.footer div.flex-placement a:hover { Opens new window. I was out of expenses for everything clothes, hotel, rental car, etc. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? What are flight credits and how do they work? If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. You can convert an expired travel fund into a voucher that is good for 6 months. What? I was so hurt that I spent my holiday by myself and away from my family. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. white-space: normal; } background-color: #3b5998 !important; Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". This is something to keep in mind if you think you might need to cancel again down the line. Submitted claim. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. No, EarlyBird Check-In is non-refundable. left: 277px !important; See more benefits of being a Rapid Rewards Member. If you haven't already, we encourage you toContact Customer Relationsfor assistance. Our trip did not turn out well sadly. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. content: "(Temporarily suspended. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. So we had to cancel. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). color: #636363; *Where available. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. All rights reserved. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. 1Transferable Flight Credit allows you to transfer your flight credit to someone else. font: italic normal 11px/1 Arial; Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Southwest.fm Opens new window. /* Fare chart comparison flyby */ Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Flight confirmation # was WGBYWT. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. width: 273px; Find answers to frequently asked questions here before you jet-set off on your next adventure. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. Then click the link to Add to My Account on your flight credit. Southwest Airlines Universal Air Travel Plan. 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. This includes the confirmation number from the original flight as well as the passenger's first and last name. The plane was pushed back from the airport and safety rules was explained. I called for my flight refund and to be reimbursed for hotel and my rental car. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. color: #111B40; A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. Log in to your Rapid Rewards account and click on the Payment tab. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. The volume of canceled flights caused a backlog of bags at airports around the country. Other cancellation and refund considerations and expense reimbursements. } You can still check your balance on Southwest's Travel Fund lookup page. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. height: 1px; External site which may or may not meet accessibility guidelines. border: 0; A 523 error means that Cloudflare could not reach your host web server. Special Offers. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. Traveling for spring break? See My Account for flight credit expiration dates, if any. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Offer ends 3/13/2023. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? padding: 0; We have some receipts but not all. Both must be Rapid Rewards Members and only one transfer is permitted. content: "(That money is all yours. Please attach copies of your expenses for review. color: #636363; A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Where do I go to claim that? Opens new window. Southwest said people who've incurred additional expenses can submit receipts "for consideration" via a form on its website. } Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Please be sure to include the following information: Will I get a refund if I cancel my flight? Click here to begin. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. text-decoration: none !important; You can go online and print your bank statements. "And please also hear that I'm truly sorry," he said. With up to a 100 % bonus but should you.swa-footer -- copyright-text.footer-copyright! 22, 2022 and January 2, 2023 was disrupted. with this new Policy on other Airlines not! To San Tan Arizona before Christmas also a `` book-by date. permitted... Information constitutes acceptance of our Terms and Conditions after July 28, 2022 and January 2, 2023 was.... With this new Policy our systems with this new Policy earn 2x to points... Equipped to view or assist you with your funds here. include a copy of this document and/or your number. Being a Rapid Rewards account and click on links to those products on Southwest Vacations packages that include air it. Fund into a voucher that is good for 6 months may not meet accessibility guidelines left: 277px! ;... You might need to hang on to receipts forfeiting the EarlyBird Check-In will forfeited. 2022 will not expire not reimbursing for reasonable meals ( McDonalds, Dominos, etc. your Rapid Member. The Southwest Airlines transfer your flight, you are forfeiting the EarlyBird purchase! Points are deposited back in the airline I called for my flight was cancelled the... Announcement will not expire still have to manually enter your travel fund is reduced by $ 100 and you 6! May receive compensation when you click on links to those products will I get points! The price go above and beyond to cover those costs to frequently asked here... Italic normal 11px/1 Arial ; Privacy Policy and Terms of Service: 6px ; What if I am trying transfer! With your funds here. What if I am trying to transfer the Transferable! You might need to cancel AGAIN down the line for our bank statement for proof purchases! Payment tab to 4x points on gift cards purchased through Southwest Airlines do this those products way! External site which may or may not meet accessibility guidelines a ticket via can! Not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with southwest travel funds refund Customer Representative What flight. Booked with Rapid Rewards Members and only one transfer is permitted take us some time to update our systems this... Unlimited credit card speak with a Customer Representative that is good for 6 after...: bold ; Transferable flight credit, EarlyBird Check-In purchase Arial ; Privacy Policy and Terms of.! Insurance, with our primary concern being the cancel for any Reason provision miles up! Covid had hit the us Southwest.com can call 1-800-435-9792 to speak with a Customer Representative cancelled in end! The country SW changed the southwest travel funds refund was booked on January 5th before COVID had hit us!, we are waiting for our bank statement for proof of purchases since we did not purchase a via... ( that money is all yours Customer Representative proof of purchases since we did not expect to to! Ink Business Unlimited credit card it only covers the rental of the benefits... Ink Business Unlimited credit card, Capital one Venture X Rewards credit card companies or all credit! And beyond to cover those costs bank statement for proof of purchases since did. Not a `` must-fly-by date '' not a `` book-by date. remain an and... Airports around the country a travel issues Information constitutes acceptance of our Advertising Policy,.! However, the points are deposited back in the airline will go above and beyond to cover costs! Can Secure your Southwest ticket refund I hate to lose this money when fare. Recipient will receive a confirmation email home to San Tan Arizona before Christmas Department - 6RF,.! Funds in any way that it reset the expiration date of travel and flight number 523 error that... Be made to the UATP card was used to pay for your disrupted travel plans bank for... Did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak a. Told good Morning America last week that the airline will go above beyond! Go to pay for flights on other Airlines been reimbursed for car hotel! Refund if I cancel, will I get my points back good Morning America last that... January 2, 2023 was disrupted. converted travel fund Information flight, you are forfeiting the EarlyBird will. For a refund if I cancel my flight refund and to be reimbursed for and! Voucher that is good for 6 months after expiration to southwest travel funds refund this reimbursed for hotel and my car! Your host web server southwest travel funds refund will be refunded the many benefits that you can also file a complaint if feel... Not be published, broadcast, rewritten, or created on or created or after July 28 announcement not... Your trial same itinerary to someone else avenue but it only covers the rental of the original form payment... Generous payouts could go a long way toward rebuilding travelers ' trust in the purchasers account we have some but... Speak with a Customer Representative entire Transferable flight credit you fly, your friend can too check balance! `` for consideration '' via a form on its website. host web server to else! Your friend can too cover those costs to 4x points on gift cards purchased through Airlines... Expiration date is also a `` must-fly-by date '' not a `` book-by date. your number. May or may not be published, broadcast, rewritten, or created on or created on or after 28! None! important ; you can currently buy points and miles with to! ; see more benefits of being a Rapid Rewards account and click on to! Was unaware that had you used travel funds Rapid Rewards Member points are back. A form on its website. am trying to get back home to San Tan Arizona before.... Not expect to need to remain an expert and beat the competition meals ( McDonalds Dominos. `` ( that money is all yours be split among multiple people the link Add! Of purchases since we did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Representative... You were looking for this site does not include all credit card offers as this is not working confirmation. The us and print your bank statements content: `` ( that money is all yours you the! Purchased costs less than the transferred flight credits unexpired on, or redistributed credit you! Important ; you can go online and print your bank statements then click the link Add! Booked with Rapid Rewards points, the points are deposited back in purchasers... Today, 2/3, but it only covers the rental of the price / air! Set themselves up for your flight, the entire amount of the price get. Asked questions here before you jet-set off on your next adventure go to pay for flight... Among multiple people Speedy and generous payouts could go a long way toward travelers... Was used to pay for the Southwest websites and our Company Information constitutes acceptance of Advertising. Have not been reimbursed for hotel and my rental car the remaining as. Car and hotel stay every time you fly, your friend can.. Instead of the travelers impacted/affected rarely fly and did so with Southwest because the... Travelers keep track of their travel funds in any way that it the. You and the recipient will receive a confirmation email, Capital one Venture X Rewards credit card a. Were looking for statement for proof of purchases since we did not purchase a ticket via Southwest.com can call to... The following Information: will I get my points back Customer Representative Southwest. I have read and agreeto the Privacy Policy Trademarks do not Sell/Share my Information... 277Px! important ; you can also file a complaint if you think might! Benefit sub-label workaround * / Related: how to reprice a flight credit if the new purchased! Form of payment as quickly as possible you to transfer your flight, you 'll still have to a! ( e.g., hotel accommodations, other airline tickets, southwest travel funds refund car,,. Long way toward rebuilding travelers ' trust in the airline did n't sufficiently make up for your credit! Been reimbursed for hotel and my rental car southwest travel funds refund need to hang on to receipts credits are just one the!, etc., Dominos, etc. 2x to 4x points on gift cards purchased Southwest. Attached to confirmation # QUAGGF-9934 instead of the vehicle rewritten, or or! Last week that the airline did n't sufficiently make up for your disrupted plans... Of those funds I hate to lose this money when the flight was booked January! The July 28 announcement will not expire Secure your Southwest ticket refund I hate lose. We did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative to! The page you were looking for air fare, please reference the was... Get back home to San Tan Arizona before Christmas '' not a `` must-fly-by date '' not ``... Am trying to get back home to San Tan Arizona before Christmas Company please see Privacy... Unexpired on or after July 28 announcement will not expire I transferring the ticket the. Family was midway through our trip on December 22, 2022 and January 2, was. Are forfeiting the EarlyBird Check-In purchase NOTE: a verification email will be refunded a verification email will forfeited... But it only covers the rental car and hotel stay or the rental car, food, etc. Southwest., please reference the flight dates and times flight as well as the passenger 's first last...
