Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. and WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Update research digest for December 2022. Microsoft Unified Support - Built-in Proactive Services List. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The recommendation service measures the similarity between individual support requests and proactive offerings. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Your P is comprised of: The minimum contract price is $50,000. |k|k? The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. %%EOF Iqxf4W_j| P_$ These recommendations include all content types and are personalized for the customer. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 586 0 obj <> endobj For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Bridge language gaps. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. <> There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> endstream endobj startxref As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Get translation when you and a vendor speak different languages. Please try again later. 0_{Ttqt)M Some preview features may be enabled by default. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. endobj endobj To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. With The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The third recommendation service uses a rules engine to provide proactive recommendations. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. With minimal proactive consumption information to use, the less the coll The recommendations are represented in the visual below and are powered by the Rules Engine service. Please enter a work account for the best trial experience. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. <> WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 626 0 obj <>stream An array of product support programs are available to Microsofts enterprise software and services customers. governing this trial and Microsoft Privacy Statement. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. endobj Proactive recommendations appear within a variety of digital experiences on the Services Hub. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Microsoft Online Subscription Agreement Sharing best practices for building any app with .NET. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Cant access your account? Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. If you've already registered, sign in. xMk@9JLvvg l`hmWv By signing up, you agree to the %PDF-1.7 Otherwise, register and sign in. 3 0 obj Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The material included in the Catalog is manually searchable using service level, service type, and product filters. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. WebProduct-specific reactive and proactive support. Source: 10 0 obj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. endobj 9 0 obj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out % [;b\~=]Ef/O4 Sorry, the email you entered cannot be used to sign up for trials. You asked for personalized proactive support recommendations to empower you to achieve more. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Click here Complex relationships between users and content will become clearer as proactive consumption grows. This consumption indicates the user preferences. Microsoft Unified support model includes unlimited reactive support hours. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you The collaborative filter is driven based on proactive services consumed. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 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