You assume complete and full responsibility for, and hereby release Expensify from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. First thing's first, I just want to be candid and reiterate that Concierge is a core feature of Expensify and can't be disabled. Personally when something becomes annoying I just don't want it anymore. Force Majeure refers to any event beyond Expensifys reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, political unrest, natural or nuclear disaster, pandemics or epidemics, World Health Organizations advisories and/or alerts, Center for Disease Controls advisories and/or alerts, U.S. State Departments advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Expensify or deemed by Expensify to constitute a danger to the safety and well-being of Travelers. You agree to pay any cancellation or change fees that you incur. We have many ways to support you! Your feedback is absolutely in line with what we've received thus far; users who tend to submit their reports on a monthly basis (or longer) struggle with the weekly reminders because it feels incessant. Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. I called googled the number for **** and they said they needed the entire card number in order to look into it but we do not have any of these cards in our possession. Not mutually exclusive. Maybe someone has a similar email address to yours, and made a typo when signing themselves up for this service? Expensify seems to be a legitimate company. Through Concierge, you may request Travel Services from Expensify or its Suppliers. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, EXPENSIFY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, UNINTERRUPTED SERVICE, AND ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE FOR ALL GOODS AND SERVICES SOLD BY/THROUGH EXPENSIFY. I think if there were fewer emails, the emails that get sent would have more of an impact and drive folks to action.". Its that simple! As for reminders a day or two after the month for approvers is similar to how we handled reminders for Automatic Statement Reporting. I can't imagine putting all these tiny reports through our approval process and annoying managers. We dont currently have any plans to allow folks to disable Concierge at any point in the near future. In addition, Expensify is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. Look, the intention certainly isn't to annoy folks, which is why we're here trying to make improvements. I think the most common point throughout of all of the replies in this thread is that having more control over the timing of the reminders would go a long way. I'm all for the reminders, but please just not email. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I don't think I've ever seen that.). Just turn it off when the user clicks. That being said, I would say that a baked-in unsubscribe link is almost directly counter to our desired approach here. I ask that Expensify close this account immediately without me having to login/reset a password for an account that I never created. If they have monthly submission, a couple of days before the end of the month. I think that's another iteration of making the reminder more dynamic to the chosen submission timing. Not to stifle the discussion here, this section of your response is a bit out of scope for this discussion about reminders. (But Markdown does seem to do the right thing!). Notwithstanding any other provisions of these Concierge Terms, or any general legal principles to the contrary, any provision of these Concierge Terms that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Concierge Terms. Our company has a monthly report submit period and having non-actionable weekly reminders is annoying. Keeping in mind users comfort with e-mail notifications. Looks like Ive fallen for the same issue ABC has where we receive an email from Expensify prompting you to follow the link, with a Submit button. It's interesting that you're looking for a more frequent reminder system in the form of a daily digest; I think so far we've mostly had our focus directed towards improving reminders for longer-term workflows. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. (Don't even get me started about notifications about flight changes for flights, especially since everyone already gets flight change notifications from the airline directly on their phone already. Corporate cards, reimbursements, receipt scanning, invoicing, and bill pay. It can't even tell if an expense is paid by credit card even when the receipt displays as much. Expensify support is online chat only and the lack of being able to resolve a significant fraud issue means buyer's beware. Hi there @Ian_Thorne; I accept your two penn'orth with open arms! I'm one of them. Now that this feature has been removed we have the following problems: It is recommended that you take out an insurance policy covering the value of any personal items. These reminders are only sent to users set as their policy . So, where does this email come from? Four fraudulent purchases in foreign currency. The rules for denied boarding are available at all ticket counters in your Contract of Carriage. @Greg Schroeder I think your view of "rules of the company policy" may be predicated on an abstract model of a customer that understands all of your jargon, has a business process aligning with your ideals, and perfectly configures everything. That said, the currently weekly reminders (which do direct you to an aggregated accounting of outstanding items in the Inbox) might not have as much utility for folks who manage larger numbers of tasks in Expensify on a daily basis. I think what you're referring to is related to one of your policies having reimbursements only partially set up. I envision that the Summary Digest email would have any Concierge Inbox items that came to be in the last 24 hours + a list of outstanding items that are still in the inbox (this 2nd section is only added if needed). Passports, Visas, Reciprocity Fees, and Travel Health Requirements. By continuing to participate in Concierge after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Concierge Terms. "Otherwise, if you can't remove it, perhaps rename "Concierge" to something representative of how it annoys customers. Fraud was detected our account in October 2022 totaling just under $10,000. I'm confident we can find a middle ground here, though. That said, I can't share a firm ETA for when these changes will be live, but I'm working them into the product roadmap as we speak. We will also update the Last Updated Date at the top of these Concierge Terms. If you provide incorrect information to Expensify, we do not assume any liability if the Trip is adversely affected or made impossible by the non-receipt of travel documents. Is there some internal mechanism of "violation" triggered by this situation? As previously noted in this thread, this exact issue is at the center of the improvement process for us. Download Article If you received the receipt via email, open the email message in your mail application. WE CANNOT ACCEPT RESPONSIBILITY IF TRAVELER IS REFUSED PASSAGE ON ANY AIRLINE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION. When I signed up, the person on the other end of the chat actually cared about what issues I was having and would actually call me. I have never requested an account for this service as I am retired and do not require this. ?No additional fees and no interest: Thats right, the Expensify Card comes completely free with your Expensify account, with no fees, no interest, and no commitment. Can we agree that expenses that fail to meet the prescribed policy rules need to be resolved before they're approved/reimbursed/exported to accounting? Total paid: $1,659.60 Refund demand: $1,659.60 Expensify engages in false advertising to promote a shoddy product that has inflicted harm to our books. General conditions governing air transport. For example, which reports should be captured by a daily digest? For heaven's sake, who wants concierge to ping them about flights? Essentially the same as the Inbox Task labelled "Here's the list of reports that need your attention" but emailed. I know you don't want to hear this but I also think you should also let them decide if they want to get it at all. In these Concierge Terms, you and your refers to the Cardholders and Corporate Administrators of the Expensify Service accessing Concierge and/or booking a reservation through Concierge. If you accept or agree to these Concierge Terms on behalf of a company or other legal entity, then you represent and warrant that you have the authority to bind that company or other legal entity to these Concierge Terms and, in such event, you and your will refer and apply to that company or other legal entity. We certainly don't want to be annoyed by it every week. I think if there were fewer emails, the emails that get sent would have more of an impact and drive folks to action. Always, provide a prominent unsubscribe to messages like these link. 7. A violation can result in five years imprisonment and penalties of $250,000 or more. Lets keep in mind that some changes that may seem obvious to us might not be so obvious to others. This way if a user has weekly report submission, the reminder goes out a couple of days before the end of the week. I have never opened an account with Expensify nor do I wish to provide personal information to log in to the account and reset the password so I can deactivate. you must call all relevant Suppliers for the Trip or confirmed booking ahead of time and verify that special needs can be met. . YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE ACCEPT TERMS BUTTON, OR PARTICIPATING IN CONCIERGE, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE CONCIERGE TERMS. This is a pretty standard antipattern, where the user role absent from business process modeling becomes the victim of the resulting solution. Thanks @RachCHopkins. There really should be a link at bottom of each concierge email "click to unsubscribe from this type of notifications". Unless otherwise noted, and only as applicable, all amounts and fees stated or referred to in these Concierge Terms or quoted via the Virtual Assistant Services, are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, Taxes). I know that I tend to follow that in my own personal life, so I certainly can't blame anyone who follows suit. I asked what more could be done and they said **** had denied our dispute and that's as far as it could go. Yet I get reminded weekly about it regardless. If Traveler is denied boarding, Expensify will not be responsible for any resulting cancellation fees and charges. The Expensify inbox is a great place for reminders as well as notifications on the app. Not to be argumentative, but I do want to point out that many, many folks that use Expensify find weekly reminders to be a valuable part of their workflow. 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