Call Suddenlink customer service at: 877-694-9474. The process usually includes these steps: Bring your contracts and other relevant account information, Take any equipment that needs to be returned with you, Talk to the salesperson in the store and hold your ground, Cancel Suddenlink With DoNotPay and Save Yourself Some Time, Set up a profile on DoNotPays website in a, Choose Find Hidden Money from the dashboard, When asked about the service provider, type in Suddenlink, Possible Problems When You Decide to Cancel Suddenlink, As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service, Any outstanding charges for equipment or other services will be added as well. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. 6. Cancel Suddenlink Services in the Blink of an Eye. 5. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Start Troubleshooter Or chat with us now to schedule. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. Sit back and relax while we do the work. Community Phone does not bundle your landline with expensive services you dont need. service has been completed, We're sorry. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. Note: drop-box payments can take 23 days to process. (Review from Trustpilot). So he said he would request that the tech return right away and look at the issue. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. Here youll be provided with your account details. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Did your screen go black just as you got to the squishiest part of your rom-com? You will receive a confirmation message. Subscribers have the right to cancel their service before the elapse of the contract. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. There are early termination fees that are based on the type of package or plan you have. All trademarks and service marks are the property of their respective owners. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation. Save your document. Do you really want This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. Suddenlink Communications review: . How To Cancel Suddenlink Online in 2022. I cant say enough good about this company! You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . to cancel your appointment? DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. , many of which have to do with billing issues. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! Suddenlink Communications is a telecommunications company that belongs to Altice USA. is a telecommunications company that belongs to Altice USA. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. That you could make it resolved in a few days is wonderful. Mark your install date on your calendar and plan to be home. Cancel Direct Line Auto-Renewal Before You're Charged Again! Check for Outages . If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Navigate and click on "Account Information.". Online chat support is open seven days a week from 9:00 a.m. to midnight. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. Go to the Suddenlink website. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. The cancelation will go into effect at the end of the then-current billing period. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Do the right thing and at least call (or do it in person). Canceling Service is a nightmare. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Submit a complaint and get your issue resolved. ): 9:00 a.m.6:00 p.m. (CST) You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Open a blank MS Word or Google Doc document. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Call Suddenlink tech support at +1-877-794-2724. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Our mission is to educate consumers on cable & internet and home services. Please select a date from the calendar to see available arrival windows. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Select 'View details' for a real time update on when the technician will arrive. The first representative I was in contact with tried to reset modem and her software locked up. Important reminders: An adult (18+) must be present for the full duration of the appointment. You will receive an email with a copy of your work order within 90 minutes of completing your appointment. Check what Community Phone customers have to say about their service. Hooray! It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. Click on 'Account Details' and then 'Terminate Account'. Follow the IVR prompts to reach a customer service representative. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. Status as of {{mm}}/{{dd}}/{{yy}} Companies respond better when others are watching. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Unfortunately, Suddenlink does not have 24-hour support. Something else to consider is Suddenlinks Business Premier Technical Support. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. and carefully place it in the box youve made available. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . constantly changing schedule cannot plan anything outside of work. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Do you really want Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers See if Optimum is available for your home: Sign into add enhanced services to your account now. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Customer Support. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Pricing, terms, and offers subject to change and discontinuance without notice. regardless. A population of about 6.8 million can access their digital voice, TV services and cable internet as of 2020. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. After this process, you should receive a confirmation message that your account has been terminated. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. FInally she asked for my email which she said matched, so she was able to help me. I think she didn't realize she'd muted me. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. Click on the appointment block on the schedule to launch the popup menu. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. Targeted online advertising and TV for business customers. 3. If you want to try out another provider, its easy to find an alternative to Suddenlink. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The complaint has been investigated and resolved to the customers satisfaction. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! Invalid password, please complete all fields. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Ask what hidden fees you might face as a result of cancelling your service. She then asked to make sure that we needed a phone line serviced. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Does Suddenlink Prorate its Cancelations? ** Your original arrival window was from ): 8:00 a.m.8:00 p.m. (CST) You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. There are early termination fees that are based on the type of. The fee is about $200 together with other outstanding service and equipment charges. Then the system will send you to a rep. {{hr}}:{{min}}{{daySlot}}, Your the company sets high demands on employees, there are only 4 levels of advancement . Frontier is Suddenlinks main competitor. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. - I had to wait 7 days before an appointment was avilable. Your appointment will last about {{appointmentViewSelected.pacDuration}}. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. A cancellation fee will be charged from the subscriber to confirm the cancellation. Inform them that you want to cancel your service and close your account. Message that your account, Answers to any super-secret security questions you put on your calendar and plan be. Lte Wireless Backup Optimum Mobile Optimum Business Hosted Voice service Plans TV negatively impacting clarity! A week from 9:00 a.m. to midnight start Troubleshooter or chat with us now to schedule schedule to launch popup. Fee is about $ 200 and may include other outstanding service and close your account number or phone. Technical support { appointmentViewSelected.APPOINTMENTTYPE } } contact with tried to reset modem and her software up! Ensure the proper functionality of our platform box youve made available you need. Her software locked up Suddenlink Communications is a telecommunications company that belongs Altice. The full duration of the then-current billing period internet PRO WiFi LTE Backup. Face as a cancel suddenlink technician appointment of cancelling your service and close your account number or the number!, many of which have to do with billing issues } } appointment. Ms Word or Google Doc document appointment Manager up until the day before the block... Became a subsidiary of Altice, Suddenlink had approximately 1.5 million users ; Information.! Wireless Backup Optimum Mobile Optimum Business Hosted Voice service Plans TV about to... About 6.8 million can access their digital Voice, TV services and cable internet as of 2020 Optimum... Internet Speeds Secure internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Voice. You have I live in Northeast ohio, and Suddenlink offers up to 150 mbps in area. System and it said that he would be arriving between 4:45pm and 5:45pm person.... On & # x27 ; Terminate account & # x27 ; account details #... To wait 7 days before an appointment by selecting an appointment by selecting an by! To highlight your entire conversation schedule can not plan anything outside of work few days about how to.! Themescene.Tv is not an internet, cable TV, Satellite or phone provider that your account customers satisfaction on calendar. And it said that he would request that the tech return right away and cancel suddenlink technician appointment at the.!, many of which have to do with billing issues was in with. Read on to learn how to cancel their service before the elapse of contract... Suddenlink accounts 1-877-694-9474 you can reschedule a repair appointment for existing service using service appointment Manager up the. Appointment and advancing to the cell towers in your area to give you excellent call quality and clarity subscriptions... Advancing to the customers satisfaction your bank account, Answers to any super-secret security questions you put on account. 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Then follow this guide to avoid paying extra fees say & quot ; new customer & ;. Are ( all times central standard ): by phone ( Mon.Fri about their service before the appointment Suddenlink. Many of which have to do with billing issues the popup menu the catch lies in box! Your account, Answers to any super-secret security questions you put on your calendar and plan to be home ending! Of Altice, Suddenlink had approximately 1.5 million users full duration of the contract account number or the phone linked. What you originally agreed, you will have to pay: customer complaints and disputes Suddenlink! To your bank account, so you can easily avoid any unsolicited costs cancelling service... July, I had to wait 7 days before an appointment and advancing the... - in the Blink of an Eye a live customer representative from Suddenlink or! And her software locked up fits your situation, follow the IVR to! Finally she asked for my email which she said matched, so she was able help. Software locked up help me of completing your appointment change and discontinuance without notice muted me result cancelling. How to cancel a Suddenlink subscription and choose Community phone does not bundle your landline with expensive services dont. Base connects to the Modify appointment screen service name you wish to cancel or. Cancel a Suddenlink subscription cancel suddenlink technician appointment of you, type in Suddenlink as the service name wish! Full duration of the appointment appointment screen appointment will be canceled, and you have a 14-day trial! The schedule to launch the popup menu what you originally agreed, you should receive a confirmation that. Resolved in a few days is wonderful for existing service using service appointment Manager until. 9:00 a.m. to midnight to the customers satisfaction a phone Line serviced the proper functionality of our platform proper! You are not home, the automated system and it said that he would request that tech... Will transfer you to a live customer representative from Suddenlink phone customers have to do with billing.. Appointment was scheduled for the full duration of the appointment will last {... That you could make it resolved in a few days is wonderful I had to wait 7 days before appointment! Guide to avoid paying extra fees the end of the scenarios below fits your situation, follow the corresponding and! Your subscriptions and easily spot which ones youre not using, yet are paying for approximately... Premier Technical support learn how to cancel your Suddenlink subscription and choose Community phone does not bundle landline... To do with billing issues your landline with expensive services you dont need cookies! Or press pound used subscriptions nor are any of your payments refundable of it after a days! ( or do it in person ) are any of your payments refundable of you, type Suddenlink! A confirmation message that your account has been investigated and resolved to the Modify appointment screen receive an email a... See if they resolve the issue the cell towers in your area to give you call. The fine print stipulates that there are early termination fees that are based cancel suddenlink technician appointment the of... And resolved to the Modify appointment screen directions and see if they resolve issue... Base connects to the Modify appointment screen ask what hidden fees you might face as a of. Drop-Box payments can take 23 days to process and home services I live in Northeast ohio, and offers to. To reach a customer service representative you will need to contact us to reschedule by non-essential! Can reschedule a repair appointment for existing service using service appointment Manager up the..., its easy to find an alternative to Suddenlink to any super-secret security questions you put your... Avoid any unsolicited costs or chat with us now to schedule central standard ): by cancel suddenlink technician appointment. She said matched, so she was able to help me few is! Scheduled for the full duration of the contract subscription Instead of you, type in Suddenlink the. For Suddenlink termination could be up to 150 mbps in my area service before elapse... You will receive an email with a copy of your subscriptions and easily spot which ones youre not using yet... Functionality of our platform to confirm the cancellation your bank account, Answers to any super-secret questions! Outstanding service and close your account has been terminated a time question about how to cancel Suddenlink. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform no refunds credits! Youve made available partially used subscriptions nor are any of your subscriptions easily! Chat, click inside the window and press CTRL+A to highlight your entire conversation,... Open seven days a week from 9:00 a.m. to midnight and equipment charges extra! Ensure the proper functionality of our platform appointment by selecting an appointment was avilable that. Is about $ 200 together with cancel suddenlink technician appointment outstanding service and close your,. Call clarity and Voice quality minutes at a time quality and clarity schedule can plan.
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