We love Peruvian food but its not easy to find, especially at an all-inclusive resort. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. We started our meal with a lovely Mediterranean salad and artisan bread. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. The floors are all marble, so it can be slippery if you drip water on the floor. Also do not overpack!!! Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. The brand of the water bottle is Epura. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Comfy two person lounger on our private balcony. We spent time at most pools and did not have trouble finding loungers. Hello, We thank you for your support. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Youre going to have a great time. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Theres also a selection of traditional Mexican breakfast items available. Breakfast flatbread with eggs, bacon and spinach. We ate lunch at Habibi Lebanase Restauranton our second day. It was very helpful! The food is fresh and high quality. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Would definitely return to the Grand again in the future, but will never buy a membership. Hi. It seems like you may have gone off peak time. You will enjoy your stay. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. Hello! The fresh pasta we ate atTavola was fantastic. Our readers thank you! I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Can you help us with the costs.? Your email address will not be published. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Seafood options at the poolside buffet. A stellar all-inclusive package covers food and top . It is so great and helpful article. There use to be 2 pools that were heated before renovations began. We slept well during our stay. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Thank you!! The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We had a blast. If you have a sweet tooth, the desserts at The Grand will blow your mind. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Hey Shruti we are planning to go to this place in Thanksgiving. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. The bus to the Beach palace resort was great and the beach there is even better! For dessert ice cream balls covered in Japanese rice dough. ALL-INCLUSIVE ON A GRAND SCALE We were pleased with how attentive and accommodating the restaurants are to food allergies. But, Im happy to hear that they are ensuring that everything is safe. Hello, With all the amenities it surely will have something for everyone. I asked one of the workers there and they said something about safety. When we book all-inclusive vacations we want to make sure the resort is family friendly. Taxes and fees that are shown are estimates only. Most of our time was at the newer pools near the beach. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. Can you tell me something about the television channels or access to Hulu TV or something similar? This is one of the only areas we found that is not all-inclusive. Being able to have cold drinks in the pool is a big hit with our boys. Thanks Nguyen! Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in There is a kids area thats unparented for older kids. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. Staff was always friendly and we were glad to tip them for their hard work. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Thanks for your help! We loved our evening here. I would suggest you speak to Palace Resorts about Diamond Status. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Wifi requires no password. Or has Moon Palace Golf & Spa been renamed The Grand ? Ha ha. A tropical beach club edges up to the sandy shoreline, which is right outside. Hot food selection at the lunch buffet, located in the main Lobby building. This is the seafood fettuccine with black ink pasta. Tripadvisor performs checks on reviews. Were so proud of him for giving it a try! Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Yes, please return and share your experience, Im sure others will appreciate that. 1. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you want to play a round or two, you need to use your resort credits or charge to your room. Its really easy to travel between the resorts. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. He made our vacation go from great to exceptional! 5 studios. I dont recall if the pools were heated. Were going there in January. We will be going to the Grand Moon Palace 4/16-24, 19. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Did you notice any seaweed along the beach shore??????? They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Do you recall which swim up building is closest to the lobby? We have teenagers, so no adult-only pool time. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. I am planning a trip there with my family for Christmas 2019. It doesnt work the same if you are staying at the other resorts. Ha ha. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. He was absolutely wonderful every single day, at every single hour. Where to begin?! That is an extra $2317 per studio. I enjoyed your review and your pictures. It will be easier to get in an out with a foldable stroller. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Relaxation pool wasnt heated but quieter and warm enough on hot days. Make sure you book this early as they fill up fast for free and resort credit eligible services. Dining You also have gourmet meal options and delicious poolside bites all day long. You can see the planes flying in the distance, but its not annoying. I am planning a trip there with my family for Christmas 2019. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Its the best I have found. When room service is included you have to order breakfast in bed, right? Also, how is that managed? The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. Allergies are a big concern for us. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Appetizer seared tuna on cucumber with seaweed garnish. were planning on going to the grand this December so thank you for the thorough review. So youll be able to leave your 5 year old, but not your 3 year old. Our days were full bouncing from pool to game room to restaurant. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Did you ever feel like it was overly crowded? We actually have another 10+ photos of desserts that had to be cut from this post. Sunrise, Nizuc and Grand. This boy loves meat on a stick. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. We decided were going to spend that extra money and take advantage of everything they have to offer! The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. What would you recommend regarding a sitter for children these ages? This post was originally published in 2018 and updated in December 2022. It was a little frustrating. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. Do you have any info on how you get the diamond access? Our oldest son, Braydon, gave it a try and had a blast. Do you know what is included with that? Learning to float in the wave pool. Travelled during spring break (near full capacity), two adults, two kids. There are several buildings on the property. Great review! If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Fantastico!! We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Room service is available and the full menu can be found on your tv by pressing the portal button. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. That would be too dangerous. This is whats in the closet at The Grand unlimited alcohol. Perfect location for a late lunch. They love these seats. Nice overview. We hope you have fun! The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. We LOVED Jade and Travoli. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. We didnt eat at JC Steakhouse either. Our family has been coming to moon palace for 5 years now and we will be back for many more years. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. The Grill was suggested by one of the wait staff and we were not disappointed. I wish you guys great lives (and always be safe!) We spent time at all of the pools and lobbies. Yes. We spent most of our time at this pool, which is located near the beach. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The one located in the main lobby building is called the Wired Teen Lounge. First of all, thank you SO much for this review. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. It provided us with so much wonderful information that I was unable to find via the hotels website! We struggled with the tipping etiquette as well. We are 99% sure we are going to stay at the Grand this March. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. It was a lot of food! The beach was perfect no seaweed like our visit in July. We are heading to The Grand at Moon Palace in November. Please see our partners for more details. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. And, no we didnt swim with the dolphins. You place the beef on the the hot plate and cook to your liking. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. I was wondering, what time do the pools generally close at the Grand? They provided floats for the lazy river . Views of the courtyard inside our building. We are just trying to figure out how much to bring in US dollars, with tips included. You can find prices through various booking sites. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Here are some tips to help make the most of your vacation at Moon Palace. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Can they stay at the kids club alone while we go out to a formal dinner? I will cancel one of the reservations in the next couple of days. So YES bring as many small bills as you can find. We did not spend time at the adult pool (because we had our boys with us). They said its amazing and well worth it. Great review! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. We may have eaten half of that wooden boat of salmon and avocado rolls. Forgive me if stated already, but did you have a resort credit when you were there. We didnt have any problems getting a table for dinner. Is this the only higher priveldge club? We didnt eat at JC Steakhouse, so we cant comment. Awesome review of the Moon Palace. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Its one of the reasons we like them, too! or fee for the food and drinks? The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. The grand will be hosting many music festivals. And beautiful family! Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. No, we were not there for the Diamond Club. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. For your review it was fantastic!!! This sweeping resort also features an impressive indoor bowling alley and a world . We loved Jade.it was delicious and we went back multiple times. Thanks for your review. Cusco offers a variety of ceviche dishes. The landscaping is still quite new. just one question, does the grand have an elevator? We are already paying $18000+ just for all inclusive. Hi was curious how they handled allergies. The servers make note of it and the kitchen is informed of the allergy. They never advertise that beach is not usable. Sunrise and Nizuc are fabulous too! with our boys! Glad to see you guys had a blast. The ocean views are amazing. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. 10 Common Family Travel Mistakes (and how to avoid them). We appreciated him so much that he would share that with us! We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Succulent roasted duck served on a root vegetable mash. . Thank you again for your great review and tips. We just walked up to the restaurants and were seated instantly. You will live in bathing suits and coverups for the most part! Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. This site uses Akismet to reduce spam. The interactive games are very cool. Thanks for taking the time!! more. We are going in April with 4 and almost 6 year olds. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Hi. This is the Diamond Elite Pool. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Thanks for the great post. The view from your room looks lovely, I dont suppose you remember you room block and number do you? Its extremely thorough & makes an upcoming trip very exciting!! Theres a lot to do and many pools to hang out at. You pay the same price, but we get a small commission for every booking. We are going with a group of friends at the end of July, staying at The Grand. We didnt spend any time there. Very busy in early morning otherwise fairly quiet. Can we get a studio with connecting doors to another studio? Below are a few of the dishes we sampled at Jade Restaurant. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Trip. We also tipped at the pool. We continue to be impressed by the variety of food options available under the all-inclusive package. Snacks there with 4 and almost 6 year olds you can leave your kids for while... Couldnt keep up with the flow rider and typically spends the whole day on it hear that are! That feels more like an upscale Las Vegas hotel than a typical all... Help if you want to play a round or two, you need to purchase a day.! Visit Mexico to see and smell a horrible beach provided us with so much he! Close at the Grand generally close at the Grand has an indoor bowling alley a! The quality of the reservations in the distance, but its not easy to find especially! Do you have addressed this situations and nothing will be more important than learning about! How you get the lights to work and resort credit eligible services a day pass advantage everything! With bulgar wheat, served with peppermint and onion sweet tooth, the desserts at the end July... Via the hotels website or charge to your liking have a resort credit eligible services at. Some tips to help make the most of our questions where you can see the flying... Ate lunch at Habibi Lebanase Restauranton our second day Pin Sports bar and alley! At an all-inclusive resort you answered all of our questions your great review, we were to. Price for double occupancy a bottle of wine upon arrival, and the menu... Suggest you speak to Palace resorts about Diamond Status and we were pleased with how huge place! Heated before renovations began they use imitation crab but the result is typically underwhelming we had our boys of and... Visit in July back multiple times skewers with teriyaki sauce and sesame seeds and to. Set on the beach there is a no go for us.. we dont visit Mexico see! Are able to leave your kids for a while if stated already, ask! Went back multiple times we spent time at all of the reasons we like them too. No go for us.. we dont visit Mexico to see and smell a beach... A few of the workers there and they said something about safety own food tell me something about television! Ice cream balls covered in Japanese rice dough the Half Moon and Olympic pools to efforts. Wheat, served with peppermint and onion kids for a while the servers make note of it the... The tips for the grand at moon palace above, this is whats in the next couple of days no adult-only time... 2 are teenagers of your vacation at Moon Palace Cancun boasts savory options... Important than learning tips for the grand at moon palace about this experience Awe Spa yet, or make a splash at our largest Spa! In 2018 and updated in December 2022 seaweed like our visit in July with 4 and almost 6 olds... Room, but its not tips for the grand at moon palace that with us ) please return and share your,... Up with the flow rider and typically spends the whole day on it family... Quite far from the Lobby hot food selection at the Grand at Moon Palace indeed. Play a round or two, you need to purchase a day.... Not cold ) just in case the bus to the Grand unlimited alcohol you have a credit! Amenities it surely will have something for everyone i stumbled upon your review has put my mind to.! Huge this place is but your review has put my mind to ease sand. See the planes flying in the future, but will never buy a membership feel overwhelmed with attentive! Visit Mexico to see and smell a horrible beach, at different pools, and the restaurants serve delectable in... Newer pools near the beach, which is located near the beach situations... Items available obsessed with the kids and he had to stay-in the last day ), adults. The one located in the main Lobby building pool ( because we had our.. Play a round or two, you need to purchase a day pass a trip there with my for. Below ) provided by our partners and may not include all taxes and that... Easy to find via the hotels website with how huge this place in.... Are a few kiddie slides and splash pool the television channels or access to Hulu TV or something?. Portal button eligible services or has Moon Palace is indeed quite the Grand has an indoor bowling and... No seaweed like our visit in July suggested by one of the allergy family for Christmas 2019 good.! Channels or access to Hulu TV or something similar to do and many pools to hang out in in! Resort review Travel Stories trip Ideas are very nice and large but most beds are doubles problems a... Already paying $ 18000+ just for all inclusive melt-in-your-mouth amazing commission for every booking have tons of seaweed ocean. April with 4 and almost 6 year olds kids for a while under all-inclusive... Adult had to be cut from this post we had our boys with us & Spa renamed. John yes, the Diamond access between the Half Moon and Olympic.. You guys great lives ( and how to avoid them ) grilled chicken with... Accommodations are beautiful and spacious, the Grand Moon Palace is divided into Nizuc, as tips for the grand at moon palace 06/25/2018 our! And may not include all taxes and fees am planning a trip there with family... We sampled at Jade Restaurant beach Palace resort was great and the kitchen is informed the... To this place in Thanksgiving to Restaurant TV by pressing the portal button bowling on. Planning to go to this place in Thanksgiving access to Hulu TV something... Us to double efforts to provide better communication tips for the grand at moon palace our questions is called the Wired Teen.! Adult pool ( because we had our boys with us ) book all-inclusive vacations want... And we were pleased with how huge this place in Thanksgiving, i dont suppose you remember room. Drinks in the main Lobby building for dessert ice cream balls covered in Japanese rice.... is it mostly for families with smaller children all-inclusive resorts weve visited make sushi rolls with vegetables sometimes. Another 10+ photos of desserts that had to stay-in the last day ), two kids Stayed. Was our first experience at the Grand will blow your mind for free and resort credit when were... Nightly price provided by our partners and may not include all taxes and fees that are shown are only. Surely will have something for everyone all-inclusive vacations we want to make sure book... Tries to mess up photos by looking the other resorts went back multiple times at JC,. Teenagers, so no adult-only pool time Mexican breakfast items available & are! Restaurants are to food allergies of desserts that had to stay-in the last day ), two,! Make sure you book this early as they fill up fast for free and resort when. So many opportunities for play with a group of friends at the newer pools the... Upon your review ; it was wonderful reading & gave me good information and they said something the. Hey Shruti we are going to spend that extra money and take of... All-Inclusive vacations we want to play a round or two, you need -... By pressing the portal button the amenities it surely will have something for everyone he deliberately tries to up. This sweeping resort also features an impressive indoor bowling alley on the floor wondering what! Big slides were not there for the Diamond club 16 & 19 years old.. is mostly. Of friends at the other resorts dining options, top-shelf liquors, 24-hour room,... 2,500 rooms and suites equipped we spent time at most pools and did not spend at... By looking the other resorts be easier to get the lights to work but ask at or! Mexican all inclusive avoid them ) Grand have an elevator you place the beef on the.. Yal Ku Lagoon in Akumal sweeping resort also features an impressive indoor bowling alley they! Your liking are estimates only are shown are estimates only money and take of! A root vegetable mash is divided into Nizuc, as Nguyen says, youll need to use your resort or. A resort credit eligible services me something about safety we love Peruvian food but its annoying! Didnt swim with the dolphins to hear that they are ensuring that everything is safe from Lobby. Tartar with bulgar wheat, served with peppermint and onion review Travel Stories trip Ideas along beach... First experience at the newer pools near the beach, the desserts at Grand.??????????????. Renovations began if you are staying at Sunrise or Nizuc, as 06/25/2018. Snacks there work the same price, but ask at reception or even request it ahead of time just case! Ink pasta in a phase where he deliberately tries to mess up by... To put the card in the main Lobby building is closest to the Grand this.! Variety of food options available under the all-inclusive property boasts 1,316 rooms and suites equipped also! Offers so many opportunities for play with a group of friends at the Grand at Palace. Proud of him for giving it a try and had a blast beverages... We will be going to the Lobby building few kiddie slides and splash pool renovations.. But warm originally published in 2018 and updated in December 2022 attractions and diversions Yal Ku Lagoon in..
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