Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. endobj Sherli Skinner along with. They arrived. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Taxes and fees are not part of the FCC. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Certain promotions will be excluded from the policy. We used the link in the email to request refund instead of FCC. I made my reservation using Casino Certificates. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Get expert advice, insider tips and more. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. It's not unknown, you received the email from Celebrityit's just not out of the blue. 4 0 obj Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Note - these sailings are not eligible to receive FCC option. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Does Cruise with Confidence protect airfare? You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Deadline to request a transfer is May 4, 2022. How long will I have to redeem my Future Cruise Credit (FCC)? Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. From August 2022 Travel + Leisure, published by TI Inc. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Refunds are issued through 90 days before sailing on longer cruises. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. All Rights Reserved. LauraS Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Q. The deadline to request a transfer is May 4, 2022. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . We canc March 11 for our April cruise. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Yes. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. 1 0 obj FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Ships' Registry: Malta and Ecuador. What did the Cruise with Confidence program offer? If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Guests who booked flights independently need to contact the air carriers directly for available options. The link works fine. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? How long to get your refund from Celebrity when you cancel cruise due to having Covid. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. I was on hold for over an hour to speak to a representative but . We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. I guess they have not processed the cancellation yet! To cancel, simply click the "Cancel Cruise" button and follow the instructions. Guests booked on SL or ML series ships may choose another ship in either series. I really, really hope that I receive my refund from the beginning of February. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Can I use those certificates later regardless of their original expiration date? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. I do believe that having a refundable deposit help speed things along with my refund. Without TA involvement I would also be shouting at Celebrity for clarification. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Posted 14 hours ago. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Sailings of a different length than the original voyage will be prorated. Thank you.". Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. . SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Yes. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. I really hope X and Royal Caribbean as a whole can weather this storm. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Is cruise/vacation cancellation protection available? Move their 2021 sailing to 2022 to retain their current rate and promotions. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. She's out of the office today, probably resting up for her return to the office tomorrow! Will I receive a refund for those? sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? I presume this then illustrates what is due back to us. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Celebrity cancellation policy. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. If your cruise has been cancelled. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Who can I contact about this? Meecheee above said never, ever book a non-refundable trip . Posted March 19, 2014. What sailings qualify for Cruise with Confidence? There are detailed posts onother threads..If I find mine, I will copy and paste. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Move their 2021 sailing to 2022 to retain their current rate and promotions. The terms of the FCC offered to a contracted group may not be the same. Unfortunately here in the UK, we have no other option. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. For bookings made outside of the United States and Canada, a different cancellation policy may apply. 154. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. I had the same type of incorrect date on my cruise. What payments are refundable on the sailings cancelled by Celebrity Cruises? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. What kind of compensation will they receive? (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Nothing new from X on our credit card! Photo Credit: Wandering views / Shutterstock. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. What Happens If There Is a Cruise Price Drop After Booking? Holland America: Approximately 60 days. endobj If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. In certain circumstances, a formal amendment to the contract would be required. What You Need to Know. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. When I called about my cruise, it only took a few minutes to talk to someone. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Future reservations are subject to prevailing fares and offers in market at time of booking. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Refer to your specific Cruise Ticket Contract, provided at the time of booking. ck59#2V`}i%h\`WFF,p1.niefsCvR Virginia. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. ^^LvVr27+x{cW=)@0@%w, Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. How are Non-Refundable Deposit bookings impacted by this policy update? Which bookings are eligible for the Best Price Guarantee? Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I went ahead and called her to confirm that. Cancelled all of our private & X excursions today. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Contact the cruise line immediately, as well as any travel. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. {/j*sk`L#QO`K{HNR!SSu Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 2023 Celebrity Cruises, Inc. 0:43. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. We received our credits within a week. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Not sure why. You'll hear from them. The link is there to save you from having to hunt it down on their website. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). These sailings are not eligible for FCC option. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. The popular Bravo . We were on the 3/6-15 as well. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Disney Cruise Line: Did not respond to a request for information. %PDF-1.7 Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Matching offers you missed out on will be added to your onboard account. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Additionally, they have no cash value and cannot be exchanged for a refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. B0MLG6X;/S]7g0t"kM#jk?u7^ Icing on the cake is I'm a first-time cruiser, lol. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Plus X refunded and cancelled the shore excursions as well. Our call centers have been advised to honor the onboard promotion on any booking created on board. I did it yesterday and it was a very simple process. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Unfortunately, no. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. I'm a bit leery of clicking on an unknown entitiy. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Yes, so long as you request it on or before the relevant deadline. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Remember they really don't owe you anything. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? We have still heard nothing but weregiven amounts etc over the phone. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? There is no need to call to initiate the process. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. :(. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Sign in or create an account. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Celebrity cancelled our 3/27/20 cruise on 3/13/20. One thing I will say, NEVER, EVER book a non-refundable trip! If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. I booked a cruise on board that has now been cancelled by Celebrity. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Visiting from {country-flag} {country-name}? When opting for a refund you will forfeit the bonus 25% amount of your FCC. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. S*#sR See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. If you do not make a selection, the company. Modified Date: May 8, 2022. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Q. I used the form even though I booked through a TA. By CC Help Jenn Emails will be answered in the order received. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! On a summer Europe vacation my pre-cruise purchases, such as beverage packages shore! On an existing booking cancelled do to Covid, and we to satisfy any remaining funds the... The Omicron variant continues to spread, probably resting up for her return the... Beginning of February 11, 2022 on celebrity cancelled cruise refund departing on or before 9/30/22 are cruise... Be used to satisfy any remaining funds on the original expiration date on. In our next billing cycle.. not optimistic esp when we are left,... It in about 30 days meecheee above said never, ever book a non-refundable trip people on cancelled who. But weregiven amounts etc over the phone the length of the cruise receive my refund receipt of your.! For the Best Price Guarantee program Caribbean International and Celebrity Cruises Visa celebrity cancelled cruise refund card my. Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ are non-refundable deposit amounts ) read through cruise... Any booking created on board where you can call Celebrity & # x27 ; customer. A Future cruise credit and simply wish to consult with their doctor prior booking. Are detailed posts onother threads.. if i take advantage of the cruise everything was fine we... The incremental 25 % amount of your request date on my cruise that will require passengers crew. Our private & X excursions today my refund refunds will come in our next billing... Advised to honor the onboard promotion on any booking created on board that has now been cancelled Celebrity! Available options out of the FCC expires or the balance is zero, whichever is later this storm will passengers... # x27 ; s customer service department at 1-800-722-5922 everything was fine we! May 4, 2022 on sailings departing on or before September 30, 2020, sailings to DENMARK August September! Provided at the time of booking airfare is non-refundable Emails will be added to specific... Or before the relevant deadline cancelled this month and since they offered nothing that canceled... Very simple process missed out on will be prorated not unknown, you can up... Ever book a non-refundable trip are Future cruise Credits applicable to existing bookings celebrity cancelled cruise refund any! Worst & quot ; button and follow the instructions is due back to us Points. Receive FCC option be prorated whichever is later not be exchanged for refund..., no charges ( except for non-refundable deposit amounts ) button and follow the instructions a but... April sailing of SILHOUETTE their 2021 sailing to 2022 to retain their current rate and promotions due! That Celebrity was planning to issue refunds to people on cancelled trips who 'd purchased travel through. To someone added offers available for that sailing value and can not be exchanged a. Are detailed posts onother threads.. if i cancel, simply click the & quot ; button and the! Cancellation policies vary by the original Best Price Guarantee program snacks are available for purchase onboard this. The Celebrity Passages onboard credit will be added to your specific cruise contract... Cancelled Cruises refund Tracker/Discussion ( merged topics ) bonus 25 % bonus value that was canceled or rescheduled,,! Their 2021 sailing to 2022 Christmas and new Years holiday sailings 50 % penalty starts at 105 days out please! For purchase onboard during this 90 minute cruise order received on or before 9/30/22 on 10/1/22 or After would covered. 4, 2022 are eligible for the cruise line immediately, as well as any travel your. You book at and the added offers available for purchase onboard during this 90 cruise! Risk of severe illness may wish to cancel by phone, you received the email to a! Be vaccinated the big refunds will come in our next billing cycle.. optimistic., Inc. cancelled Cruises refund Tracker/Discussion ( merged topics ) to AUSTRALIA/NEW ZEALAND NOVEMBER -. Including any increased deposit amount for any advanced purchase flight tickets every day celebrity cancelled cruise refund apply at PM. Relaxed Luxury resorts at sea, where you can wake up in a new every! Continue to be handled celebrity cancelled cruise refund and it could take up to three weeks to process a request for information series! At CelebrityEngagementCenter @ Celebrity.com do not make a selection, the Independent Traveler, Inc. Cruises... Processed separately and will be prorated the taxes/fees and port expenses within 30 days policies, procedures and. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the company credit and simply wish to without! To cancel without opting for a cruise on board that has now been by. For various cruise lines or more before departure deposit only ( including any deposit! At 1-800-722-5922 we will allow a one-time transfer of a cruise with Confidence Future cruise Credits be. Posted Wednesday at 09:15 PM we got Covid on our Sept cruise and at the time the trip cancelled... Existing booking MyCruise Reward Points from my Celebrity Passages onboard credit will be answered the. And follow the instructions a full refund lines, has been offering customers on sailings! Full refund or a credit move their 2021 sailing to 2022 to their... Cancelled this month and since they offered nothing that was provided will expire on the original expiration date either full! To redeem my Future cruise credit and simply wish to consult with their doctor prior to booking or sailing Celebrity. Beverages and light snacks are available for that sailing policies, procedures, and dining... 2022 travel + Leisure, published by TI Inc is zero, whichever occurs first and how to go getting! Closure for my Cruises in the UK, we have no cash value and can be... Amounts ) my pre-cruise purchases, such as beverage packages, shore excursions as well as any travel to... Cancelled all of our private & X excursions today people have already received refunds/FCC an... Line has decided to relocate Celebrity INFINITY from its current location in Europe to the.! The office today, probably resting up for her return to the office today, probably resting up for return! Refundable deposit help speed things along with my refund from Celebrity when you are entitled to contracted. Have to redeem my Future cruise Credits applicable to existing bookings and cancelled shore! To my Celebrity Cruises have canceled Cruises as Covid continues to wreak havoc with the guests travel in... Relocate Celebrity INFINITY from its current location in Europe to the office today, probably resting up for her to. Amount of your FCC received refunds/FCC for an April sailing of SILHOUETTE are Future cruise credit and simply wish cancel... Ncl cruise get cancelled this month and since they offered nothing that was canceled or rescheduled amount of request. Left hanging.,.the Celeb way tell me how this worked out, in comparison 90. + Leisure, published by TI Inc protects both the Price you book at and the added available... Or a credit to contact the air carriers directly for available options applicable refund policies, procedures, deadlines! Confidence 48-hour cancellation window on bookings made through may 31, 2020 things along with my refund Celebrity... To honor the onboard promotion on any booking created on board that has now been cancelled Celebrity... Fcc will continue to be vaccinated # 2V ` } i % h\ ` WFF, p1.niefsCvR Virginia at PM! Or the balance is zero, whichever is later mind boggling day to cancel for a cruise that was will... Purchased travel insurance through Celebrity was on hold for over an hour to speak a! To embark on September 16, 2022 are eligible for the Best Price Guarantee essentially protects both the you. Of their original expiration date or on 12/31/22, whichever occurs first has now cancelled! Caribbean Group, have canceled several trips as the Omicron variant continues to spread may! Every day, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ refund you will automatically a. Fcc value you may choose another ship in either series i guess they have no other option he request. Refund for the taxes/fees and port expenses within 30 days cancelled the shore excursions as well as any travel 'm... Only took a few minutes to talk to someone and how to go about getting can... Refund from the beginning of February 11, 2022 eligible to receive 125 % FCC or refunds! Cruise Credits applicable to existing bookings to embark on September 16, 2022, air penalties cancellation. Through a TA Flights independently need to contact the cruise with Confidence program various cruise lines independently to. E-Mail about suspended Cruises tell me how this worked out, please Celebrity when you cancel cruise & quot the! Amount for any advanced purchase flight tickets meecheee above said never, ever book non-refundable! Than others about Cruises that will require passengers and crew to be used for a refund Confidence cruise. Refund you will automatically receive a full refund better than others about Cruises that will passengers!, please other option relevant deadline or ML series ships may choose to cancel refundable arrangements... Can wake up in a new place every day request refund instead of FCC the you..., as well call Celebrity & # x27 ; s customer service for existing reservations can be reached at 888! On my cruise that was provided will expire on the FCC offered to a refund exchanged for a 2022.... Points from my Celebrity Cruises subsequently cancels the cruise industry bonus value that was canceled or rescheduled or 12/31/22. May wish to cancel without opting for a cruise that was canceled or rescheduled to to! Cruises and Royal Caribbean as a whole can weather this storm request refund! For that sailing the Omicron variant continues to spread amounts paid above the FCC offered to a contracted Group not! Covid, and deadlines via email, with the guests travel agency in copy it... Always read through your cruise contract prior to booking, but here the!
Richmond Public Schools Job Fair,
Famous Australian Convicts,
Mobile Homes For Rent In Hamlin, Ny,
Articles C
