The electrician recommended replacing two problematic ceiling fans. Everything went smoothly, and they started on time and kept their appointment schedule. ******* said that is not what she sees on the invoice. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. -$19 Base Pay -Flexible Location -Breaks on chosen time. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. I called Parker and sons and they dont show that I owe any money. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. Dont know his name, but u have Gem with him, working for ur company. (A plumber came in the day before and charged $950 for a day's work.) Dont get scammed like we did - do not use Parker and Sons!! And why didn't they honor it? You are in Phoenix. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I never give 5 stars, they did nothing wrong to get 4. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Mike Salerno, the plumber, is trustworthy and competent. She sent me her invoice. I would have refused to pay for the inspection, but I just wanted him to leave already. Customer service contacts and company information. I had purchased a new faucet online myself. These are just a few examples: Dave at Parker and Sons came to my rescue. I escalated my calls again and spoke with management person *********************. Founded 1974 With Angi since September 2004. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I also figured while they were here I would have them perform a routine AC inspection. There was some confusion regarding a $750.00 rebate. We also have a Tucson site. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Phone calls to management were not returned. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. The ** unit has never worked to cool house since the installment. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. He fixed half the issue and left I. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Parker and Sons. I agreed and yesterday was that day and NO ONE showed up. All works was done neatly and in a timely fashion. There are still labor laws to abide by! Over priced wanted to charge $1200 for replacement motor. 2023 Trustpilot, Inc. All rights reserved. They did a great job. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Thank you we will be calling you for other jobs in the future. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Doesn't matter if you have install or not They were excellent, professional and friendly. I woke up with a rainstorm in my living room after a pipe burst upstairs. and ultimately told me I would need to wait two weeks! Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Write a review Sign in. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. They are not authored by Glassdoor. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. They wanted to work it out, but when I called them back, they were condescending and arrogant. The new system was scheduled and installed within 24 hours !!! Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. This a/c broke down about the first 2 months and they came out to fix it. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Do you clean the ductwork? Im on disability, with issues from Leukemia and type 1 diabetes! 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Parker and Sons is a life savor. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Verification can help ensure real people write reviews about real companies. There is no cleaning staff. 21 complaints closed in the last 12 months. , Plumbing or electrical make your first call to Parker And Sons. Now the heating unit portion is not heating. We have to clean ourselves in the office. BBB is here to help. They show up on time and most importantly they know what they are doing. Mike was wonderful! According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. They had my new water. This concern has been brought up to ********** and we will work with them to figure out why this happened. Parker & Sons is currently rated 4.4 overall out of 5. Be the first to find this review helpful Helpful Share Join the Parker & Sons team We had our 1st ac regular maintance service. Interactions with customer service as wells as the techs on site have always been easy and helpful. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Gentleman was polite, courteous and professional. They were able to come out SAME DAY and get our AC back up and running. The Parker & Sons per-job pricing structure is to blame. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. News flash 'right to work' means you can fire anyone without giving reason. Must have the ability to self-start and take responsibility for work. Im still waiting! Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Justin Ross came out to our house around 9am the next day. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. They did air-conditioning work for my heater. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. A free inside look at company reviews and salaries posted anonymously by employees. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Audrey, your safety and satisfaction is of the utmost importance. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We were told we could be put on stand by for the next day which was great. Insulating my attic was over $8,000. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. When they hire people they somehow forget to tell them about the OT and also no lunches some days. During the week we also done get assigned breaks. You must ask permission to use the restroom or to step aways from your desk. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Visa, MasterCard, American Express, Discover, Check. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. We have to clean ourselves in the office. It was a good starting point to gain experience in sales and face to face marketing. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. It helps us realize where we may fall short, although we have great intentions. page 2. Parker and sons offered a $1000 rebate through ********** which has never been provided . Con artists. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Laurie C. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. We offer the expert services you need at prices you can live with. WE appreciate every review we receive, good or bad. See Yelp for long description of this co. Just want to let us know how our team did on your recent service call? It's fun environment but customers always take priority. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Denise, thank you for the kind words about Josh! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. 3d The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Their work is thorough and professional! The discussion went in circles again on 300 vans, fuel , inflation etc. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. They are curious and clean up when finished. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. The a/c was running constantly and my electric bill was sky high. increasing the charge for a part and adding a ************* Fee. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). 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