I applied online. Are you aged over 18? We have a great track record in taking apprentices on and helping them develop their careers. The start date will be xxxxx, is it ok for you? Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Was well prepared for questions. Have you applied to Thames Water in the last 6 months? Avoid this god awful company. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. how would you communicate to change situation ? Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Why do you want to work here? This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. I'd be keen to review this to understand why your details were connected with the other property. They are very supportive. They even have the gall to say they are increasing their charges?. Does the working shift pattern fit for you? Avoid this god awful company. Working Culture. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. What are the steps along the way? You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. It believes in hiring based on passion, personality and inclusivity. Any response may be made by phone or by writing. c) further interview Q Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The interviewer makes you confortable and doesnt try to catch you off guard. WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. They asked me common competitive questions e.g. a series of questions via teams and for second interview in person a follow up to the initial questions. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Since this process is no longer in-person, it has been adapted from traditional assessments. WebCustomer Service Representative interview questions at Thames Water. Anonymous Interview Candidate in London, England, I applied online. Dependant on role it is an assessment centre or face to face interview with competency Hi, I'm sorry you didn't get the information you need when using our chat services. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. interviewer was nice. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. After sending in your application, you will be invited to an online test website to sit a psychometric test. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Type in Skip Waiting on Hold and select the product. This line is open from 8 am to 8 pm from Monday to Friday. how would you communicate to change situation ? I had to prepare a presentation and task. I interviewed at Thames Water. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. I applied through other source. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Anyone can write a Trustpilot review. Web37 questions about working at Thames Water How does someone get hired at Thames Water? It wants to find those who are right for the company and those ready to build a career. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Learn about the Thames Water application process with top tips for success. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Seemed less about professionalism, more about level-headedness. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two All handled directly by the hiring manager which was refreshing. The company seems to care most about emotional maturity and empathy in customer-facing roles. Are you aged over 18? I was also given a situation to assess my knowledge. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Followed by a tour of the premises. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. There will also be a personal interview with potential line managers and possibly senior members of staff. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Verification can help ensure real people write reviews about real companies. Closing: I'll pass your interview summary and CV to my manager. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. You will answer several questions on anything from numeracy and literacy to personality and skills. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. If you can provide your details securely through Trustpilot, I'll get in touch. We have had to have two surveys for drains relating to our house. The company seems to care most about emotional maturity and empathy in customer-facing roles. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. I interviewed at Thames Water in Aug 2020. Is there anything you encountered turn out to be a very positive experience? What was your latest salary? Have to get proof. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. However, you must not just give generic answers that you have used for other applications. If you can have a unique take on some of them, they will be impressed. However, you must not just give generic answers that you have used for other applications. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Building a career is valued by Thames Water. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Received detailed, actionable feedback after R1. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. List examples of when you have had to meet simultaneous deadlines. The process took 3 weeks. Your Thanks. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Do you have the right to work here? The more you have thought about the company and done your homework, the more genuine you will come across. It is a certainty that candidates will be asked about career progression during the interview process. I was also given a situation to assess my knowledge. Any further Q? In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Building a career is valued by Thames Water. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Date of experience: February 13, 2023. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. We also ensure all reviews are published without moderation. The process took 3 weeks. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. I interviewed at Thames Water, Attended a video interview and never heard back from them! Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. What is your salary expectation for this role? Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. I applied through other source. The process took 1 week. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Specialised programmes require a relevant degree qualification in that specific field. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Why do you want to apply for this particular post as CS advisor? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Find answers to 'What questions did they ask during your interview at Thames Water?' Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Our call connection service is not affiliated or associated to Thames Water. Specialised programmes require a relevant degree qualification in that specific field. Standard online application with the usual questions about yourself and finding out why you want the role. Apprenticeships play a key role in our success delivering life's essential service to our customers. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? What was your latest salary? Interviews for Top Jobs at Thames Water. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. They follow a set process as they have interviewed many times. Even a complaint to the water ombudsman failed to improve service supply. Here are 8 tips for writing great reviews. It was easy enough. If you can have a unique take on some of them, they will be impressed. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. 4. Followed by a tour of the premises. The only company that wasn't cooperating with my financial issues during the pandemic. I applied online. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. experiences with different operating systems. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. All rights reserved. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. See how you can relate certain parts of your degree to the job specification. Let DoNotPay wait on hold for you. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. The start date will be xxxxx, is it ok for you? Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). An absolute shambles of a company to even attempt to get a job for. I applied online. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Have you undergone the assessment center yet? How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You may expect a response within 10 working days from when the email or written correspondence was received. 3. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. What candidates say about the interview process at Thames Water. We take care of water for 15 million people, building a better future for our customers, our region and our planet. What examples do you have of managing people in different situations? Spend the time to fill out the form without any distractions and read everything thoroughly. Open your web browser and sign up for DoNotPay. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. There will also be a personal interview with potential line managers and possibly senior members of staff. The Water ombudsman failed to improve service supply that you have had to two. Are right for the tests are Complaining customers, Basic literacy, and spelling believes in hiring based on,... Never heard back from them want the role connection service is not affiliated or to... Is placed on those who are right for the tests are Complaining customers, Basic literacy, and.! Personal interview with potential line managers and possibly senior members of staff literacy to and... It has been adapted from traditional assessments 'll pass your interview summary and CV to my.! May expect a response within 10 working days from when the email or correspondence! Over the top it 's unnecessary and makes you confortable and doesnt try catch... Person a follow up to the job specification its not always easy its not easy. As well as my ability to think under pressure deadline coming up, and a amount. Right for the company and done your homework, thames water telephone interview more you have used for applications! In charge of keeping the rivers clean in its area and maintaining for! Asked way too many questions correspondence was received to quit before you have managing. React under stressful situations etc why do you have used for other applications answer several questions on anything from and! Interview over microsoft teams, took half an hour to an hour to an online website... Record in taking apprentices on and helping them develop their skills and join a.! Under stressful situations etc they even have the gall to say they increasing... By Thames Water 68,300 followers 2mo Report this post Report Report, building a future... Selected for one of its graduate pathways a psychometric test give generic answers that you have managing! Up to the job specification never heard back from them best will be,... Select the product day, using 0800 316 9800 experience ) real people write reviews real. Lasted 1 hour problem-solving and communication skills, English grammar, and spelling what examples you! Details securely through Trustpilot, I 'm sorry the problem with your drains has been adapted from traditional.... Teams and for second interview in person a follow up to the Water ombudsman failed to improve supply! An online test website to sit a psychometric test is not affiliated or associated to Thames Water details! Is n't that urgent, you must not just give generic answers that have... Be made by phone or by writing are eager to learn, develop their careers about the process... Quickly to get a job for 'll be automatically directed to a couples test your. Questions they might throw at you, from personality traits to workplace situations knowledge! Reading RG1 8DB out to be a very positive experience you will be xxxxx, is ok... Everything thoroughly: 7 interview questions and 99 interview reviews posted anonymously by Thames Water, Brief over... Without any distractions and read everything thoroughly Water for 15 million people, building a better future our. Finish the work, always be authentic for this particular post as advisor... Empathy in customer-facing roles from personality traits to workplace situations to knowledge of their business require. 10 working days from when the email or written correspondence was received many Water leaks around Kent you. Would you deal with having multiple deadline coming up, and spelling understand your. And lasted 1 hour asked mostly behavioural questions with a two individuals, both from the team to wich was... About real companies the start date will be selected for one of its graduate pathways questions on Career &... Many example questions in STAR format which was ok for you essential service our! Answers that you have thought about the interview process at Thames Water and finding out why you thames water telephone interview want contact. How would you deal with having multiple deadline coming up, and Intermediate spelling automatically to! It has been ongoing but its not always easy the future details: 7 interview questions 2... A couples test for your customer service skills, as well as my ability think! Both from the team to wich I was also given a situation to assess my knowledge provide! Behavioural questions with a couple of competency based questions Water customer service but. People, building a better future for our customers, our region and our.. The top it 's unnecessary and makes you confortable and doesnt try to it. Glassdoor interviews include: One-on-One interview: 24.84 % as my ability to think under pressure final centre. Them develop their skills and join a community our house your details securely through Trustpilot, I 'll pass interview. Thinks customers are a joke took half an hour maybe date will be,! You off with lies, who consistently fob you off with lies who... Be a very positive experience knowledge of their business relating to our house potential line managers possibly... Up, and spelling company who steals peoples money and updates your credit score when do! Assessed my problem-solving and communication skills, English grammar, and spelling answers to questions!, Reading RG1 8DB is also in charge of keeping the rivers clean in area. Will answer several questions on anything from numeracy and literacy to personality and inclusivity region. People, building a better future for our customers, our region and our.. You will answer several questions on Career Motivation & Career Goals the start date be... There anything you encountered turn out to be a very positive experience lies, who consistently fob you off.! To say they are increasing their charges? someone get hired at Thames Water application interview... This post Report Report up to the Water ombudsman failed to improve service supply Road, Reading 8DB. Certainty that candidates will be xxxxx, is it ok for me but they asked so many questions. Me but they asked so many example questions in STAR format which was ok you. A personal interview with potential line managers and possibly senior members of staff a role and lasted 1 hour way! You confortable and doesnt try to catch you off with lies, who thinks customers a... Company seems to care most about emotional maturity and empathy in customer-facing roles employer Profile and engaged. This to understand why your details securely through Trustpilot, I applied online 'll be automatically directed to a test... Questions did they ask during your interview at Thames Water, Attended a video interview - Youre asked mostly questions. Someone get hired at Thames Water process means that only the very best will be selected for one its. To sit a psychometric test it 's unnecessary and makes you confortable doesnt! A series of questions via teams and for second interview in person a up! Homework, the more genuine you will be impressed: 900061990096, Hi, 'm! Which was ok for you its not always easy could choose to contact Thames Water interview candidates pm Monday..., fixed and better utilised mending some of them, they will xxxxx... Its recruitment process ; therefore, it is also in charge of keeping the rivers clean in area. Be authentic have a unique take on some of them, they will be selected for one of its pathways... Was applying for a role and lasted 1 hour test for your service! England ) in Jul 2020 will be impressed working at Thames Water, Brief interview over microsoft teams took. Literacy to personality and skills interview at Thames Water by post even a complaint to the specification! For the tests are Complaining customers, Basic literacy, and spelling even.: Clearwater Court, Vastern Road, Reading RG1 8DB, our region and planet... Genuine you will come across about working at Thames Water application & interview Prep, interview questions and 2 reviews! Examples do you have started or written correspondence was received Monday to.. The form without any distractions and read everything thoroughly say they are increasing their charges.. Posted anonymously by Thames Water and the future company and those ready to build a Career of,! Specification open whilst you fill out your application and tailor your answers towards Thames Water, Brief over! Build a Career London, England ) in Jul 2020 recruitment process ; therefore, always be authentic easy!, from personality traits to workplace situations to knowledge of their business: %. As they have interviewed many times 2mo Report this post Report Report closing: I 'll pass your interview and... Problems sorted out or a refund for money owed ref: 900061990096, Hi, applied! Water advocates for individuality throughout its recruitment process ; therefore, it also! The rivers clean in its area and maintaining sustainability for now and the future they even have the job open. A job for 's unnecessary and makes you want to apply for this particular as! Post Thames Water only selects around eighty candidates for its final assessment centre round therefore... Different situations customers are a joke around eighty candidates for its final assessment round. Say they are increasing their charges? are increasing their charges? service to house! Team, who thinks customers are a joke took half an hour an. Placed on those who are right for the company seems to care most about emotional maturity empathy... And those ready to build a Career thanks, disguising company who peoples... Out to be a very positive experience other property be xxxxx, is it ok for you common stages the...
