CLASS ACTION AND JURY TRIAL WAIVERS. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. This seems tedious, but if you want a whole new mailbox, this is what you need to do. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. The Trainline does not provide customer service by email, but does provide it by phone. 1. You must be aged 16 or 17 years old to buy the 16-17 Saver. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. 0800 022 3720. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. "A lot of my digital transformation comes from . The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Please see 8.2 and 8.11 for specific Railcard conditions. The Promo Code is subject to Trainlines terms and conditions (9.5). Step 3 Under Contact info, click EMAIL. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. So, keep your eye out for an email from them if you book tickets for one of their services. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Registered address . You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Please read our guide on refunds and exchanges here. The group must travel with you throughout the journey. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Home. Use our train times page to plan your journey and see when off-peak services start. Some operators may also have different processes for delays, cancellations and partial refunds. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). all Off-Peak Returns). We are not responsible for any loss or damage that is not foreseeable. You can travel anytime on weekdays, weekends and public holidays. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Already ordered tickets for delivery? The minimum fare is subject to change during the validity of yourRailcard. Both of you must be aged 16 or over. STEP 3: Click the " Refundable " icon and confirm it. If not, you can use their contact details to claim directly with them. For changes, youll need to contact the relevant operator directly. Sorry we couldn't be helpful. In most circumstances, you can request refunds and make changes to your booking online in your account. How do I change my personal details? To create your account, you must give us correct information and keep it regularly updated. Now click on Add another email address or mobile number option. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. A refund fee will also apply. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Just married or moved house and need to update your personal details? . SplitSave tickets work with group save too. We are also not responsible for losses that you suffer that are not related to our booking service. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . PLEASE READ THIS AGREEMENT CAREFULLY. To change your Google Account email: In your Google Account, open the Personal info tab. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. VAT number: 791 7261 06. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. 14. (Calls cost 2p per minute plus your phone company's access charge. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Any disputes which cannot be resolved will be referred to the English Courts. By January 26, 2023 hays county mugshots. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Click on My Account and login 2. You can manage your UK coach booking with National Express through us. STEP 1: Log-in to your Online Account. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. You must be aged 60 years or over to buy a Senior Railcard. We also offer support by email. Did you find it helpful? This is known as breaking your journey. You can contact AAA to find out more information on how to commence an arbitration proceeding. Discovery in arbitration is also limited in accord with AAA rules. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. This minimum fare does not apply to: Click here to view the minimum fare. The Railcard does not become your property. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Please allow up to 5 days for your refund to clear and the money to reach your account. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Weve tried to cover a wide range of devices, but our app wont work on all of them. 3846791. Travelcard Season Tickets are also valid on most London Bus services. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. You can call us on 0870 3333 555 and select Option 1 then option 2. 540 talking about this. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Please have a look at our FAQ page for more information. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). We'll aim to get back to you within one day. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Call-back available NO. 5. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. We dont provide the transport services, so were only responsible for our booking service itself. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. Mobile Tickets are available on certain routes and youll need our app. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Leicestershire, DE12 7DS. Please note you cannot call us to make a booking. This includes National Rail, London Underground, DLR and London Trams. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. There is no fee associated with this. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. This is the main email address for your Google Account. Open the PDF attachment and show the ticket on your mobile device. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. [last] (ex. If your password has been stolen we recommend changing it as soon as possible. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. You can then invite your colleagues to use the service. The Amazon Gift Card is subject toAmazons terms and conditions. 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