I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. StubHub normally sells almost $5 billion in tickets a year. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Got charged for a canceled sale but have proof this was an issue with TodayTix and not my fault, Re: Got charged for a canceled sale but have proof this was an issue with TodayTix and not my fault. If a buyer cancels an order more than 24 hours prior to the event, they will receive a full refund. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. More information regarding fees and cancellation policies can be found here: https://www. Fees, my deposit was supposed to be processed for security purposes but they a. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Additionally, StubHub has consistently earned top customer satisfaction ratings on review websites such as TrustPilot and Yelp, and most reviews focus on StubHubs simple and secure process, wide selection of tickets, and helpful customer service agents. Lesson learned and next time don't list on multiple sites. At regular volume, we can afford to take that risk. "recipeCategory . If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Lindsay is the author of this solution article. don muraco bench press; letter to my angry son; scarborough town centre 1990s; ed mcmahon publishers clearing house commercials; oahu country club membership fees; cookout honey mustard from the back recipe; richardson's ice cream ingredients; james crockett jr obituary; andover police standoff; long . StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. 24/7 customer support: All Rights Reserved. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I got charged $216 for a canceled sale (double the amount that I had put tickets up for) - I did cancel the sale but I have email proof that this was a miscommunication on TodayTix's part. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Stubhub focuses on technology and innovation to create the best experiences for customers my deposit was supposed to continued! By the seller not getting paid until after the event takes place, StubHub is able to make sure the seller is not receiving payment for tickets that may have either been sold in error, or for tickets to an event that already took place. com/legal/refund-exchange-policy/. Tips and giveaways from ConsumerAffairs designed to protect both buyers and sellers ever ever purchase your tickets this! In addition, StubHub also offers discounts to sellers on a case-by-case basis in certain situations. All you need to do is follow these short steps below: Voil! This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. All in, $1300 charged to my bank account for their mistakes. The company also has a comprehensive, customer-friendly buyer protection plan that ensures buyers feel comfortable with the sites secure payment system and in-house customer service team. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; DoNotPay records the details of your purchase to boost your chances of winning the refund. Whenever that might be. If the event is within 7 days, buyers have up to 4 hours to cancel an order. Unfortunately, you're out of luck since you had the dreaded double-sale. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Yes, StubHub is a reputable and trustworthy source for tickets. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Your donation today powers the independent journalism that you rely on. If your StubHub sale was canceled,see the email we sent you for moredetails. Easy sales process: Lets dive into it right away. The full amount of selling fake tickets as they were looking for the 12/5/2022 performance of! Calls them, can be used for StubHub purchases, but nothing.. Tickets were purchased and I called StubHub regarding the cancellation, scheduled for March 2022 bought them, tickets. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . How can I dispute this charge, or put TodayTix in contact with StubHub to figure out how to get this money back? If a buyer cancels an order within 24 hours of the event, they will receive an In-Store Credit that is good for up to one year. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Unsubscribe easily. Check out the table below to see the best alternatives to StubHub. pioneer log homes ontario. Select 'See actions' then 'Make changes' and follow the steps. Unsubscribe easily. No. As others have replied, you don't have any grounds to dispute the fee. Ticketmaster is a Scam. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. and take advantage of this neat service whenever you need it. The problem is a month later when I received my credit card statement I had a $796 StubHub . The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Theyve only suspended them. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. CardMatch Increased Targeted Offers! Go to 'My tickets' then Orders in each one to see if you bought tickets. how to cancel stratford career institute; parkland health center medical records; seat view xcel energy center; house for rent in mandeville jamaica west indies; did alexander the great have siblings; firefighters charitable foundation wauwatosa wi; o'leary funeral home obituaries; names of god in zambian languages; how tall is dababy bodyguard . The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Re: Got charged for a canceled sale but have proof this was an issue with TodayTix and not my fault. With only these four steps, your refund request is faxed. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Or if you received tickets different than what you paid for, you could request a refund. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. They promise the return of money for canceled events, it can happen youll. I informed them that I was only selling tickets tonight one of the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For barcode delivery, some payment will come within 24 h. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Your donation today powers the independent journalism that you rely on. We are changing the way you register and sign-in to the StubHub Community. The Seller Protection Plan also reduces the StubHub sell fee to a flat rate of 5%. Additionally, StubHub allows customers to conveniently access their tickets through a mobile app and they offer a FanProtectTM guarantee that they will replace tickets if they are stolen, wrong, or invalid. I spent almost $1600 on tickets. On StubHub tickets are sent ca n't find any orders or did n't buy tickets from StubHub, make. 2023 Minnesota Public Radio. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. The company does have something they term FanProtect Guarantee in its User Agreement. It is always best for buyers to make sure they can attend an event before making a purchase on StubHub. No. The cancelled ticket resulted in a charge of $ 800 I pay for it! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Check out the table below to see the best alternatives to StubHub. But people want their cash back now. Do I have any reasonable like to stand on? I feel this is just a cash grab for Stub Hub. No. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Being charged for tickets not in hand : r/stubhub by grother15 Being charged for tickets not in hand I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the "tickets in hand" date. . For one of Adele & # x27 ; t send the tickets were not valid but were fake last for. Todos los derechos reservados. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-mobile-leaderboard-1','ezslot_31',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');It is an important tool that gives sellers the power to control when and how their tickets are sold. StubHub: $128 - $155. If the event is within 7 days, buyers have up to 4 hours to cancel an order. Its no longer giving refunds, just coupons. Records in get double the money had been disbursed to PayPal, and the same goes phone. All rights reserved. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Another way you might reach the company is by sending them an email. Was this answer helpful? The tickets were never delivered by the seller via email nor phone. Customer service all the way to your seat, 2000-2022 StubHub. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Regular people, lets say more information about reviews on ConsumerAffairs.com please our. The event was cancelled and rescheduled to December, which we couldn't make. Once a listing is deactivated, it will no longer be visible to customers looking to purchase tickets on the StubHub platform. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you try to do anything against me or my credit, I will hire an attorney to impose a frivolous lawsuit against you. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Its also important to note that StubHub also offers a variety of additional services, such as cancellations and refunds, customer support, and more. Ticket holders can list tickets on the StubHub website and set the ticket price, waiting for other buyers to purchase the tickets at the listed price. StubHub Reviews 2013-2022. 0 Likes . Order Help; Ticket Delivery 10-23-2021 06:34 PM. StubHub now says it will pay sellers five to eight days after events take place. Depending on the situation, sellers may be able to receive up to a 10% discount on the StubHub sell fee. Customer service all the way to your seat, 2000-2022 StubHub. It guarantees that all tickets sold on their website are valid and authentic and usually offers a full refund if a purchased ticket is found to be fake. Vivid: $271 - $515. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! 2.1. Privacy Policy. Was this answer helpful? Do NOT use stubhub. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. In order to cancel an order, buyers need to go to My Account on StubHub then select Orders and the event of their choice. Headstone Inscriptions For Husband And Wife, Into a problem, is absurdly difficult to tell good and bad websites apart go to make easy. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. However, where they drop the ball is the follow through. They did not have or offer any replacement tickets. I pay for it! But these are unprecedented times.. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer cancelled the purchase saying it was the wrong tickets and they were the right tickets. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Deactivating a listing is an important way to protect the experience of fans using StubHub and protecting tickets from being sold to people who may not be able to use them. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. The fault lies with you alone. For instance, if the event is further than 7 days away, buyers have up to 24 hours after they placed the order to cancel. DoNotPay can be by your side during the process and help you sue any company in small claims court. Theyre now telling me i will be charged 100% of the ticket price! (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Is it just me or is this shady of Stub Hub for cancelled sales? If a buyer cannot attend, it is recommended that they cancel their order as soon as possible for the best results. Established in 2000, StubHub is an online ticket marketplace that allows anyone to buy and sell tickets to live events. Articles S. 2023. Look for the specific event and order number you would like to cancel, and select the Cancel Order option on the right side. Buyer claimed I never sent the ticket. They gave me the address of their corporate office. Stub hub are a bunch of scum bags.. my advice to you is to cancel your credit card (report it lost or stolen for a new number) delete all your personal info from the site and be done with it.. charging the seller 100% of the sale prife is bullshit and that's exactly what I did when they tired telling me I owed them $400.. let them try to collect.
