Legacy has removed their phone number for warranty and forces homeowners to use email as the sole method of communication which is just bad practice. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This will surely increase the credibility of your complaint. I'm so sick of all this. I have reached out to **************** several times begging for an update, and he refuses to give me one. I would like the work fixed prior to winter so that the cracks and chips we have do not worsen. As stated before I would like to have a change in account manager and I would like the phone number to the person in charge of customer relations. After one of his visits Mr. Hiar submitted a falsified work order which Legacy passed on to TDHCA and proclaimed the issues resolved.TDHCA has inspected my home three times and has found Legacy responsible each time. They told us the hole needs to be fixed and the trunk of the duct work needs to be insulated. I found tiny homes of ******* online they offered tiny homes at $399 down $399 a month no credit check. This week, 61 residents of the park were awarded $111 million in a class action lawsuit brought against the owner of the mobile home park. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We Purchased a home from Legacy Homes on 4/5/2021. Sewers backed up into peoples homes. The tiny home was delivered to the lot on March 23, 2022 with numerous issues such as missing doors, damaged floors, some areas external not painted, missing washer and dryer, missing refrigerator, cabinet door not closing and holes interior walls. Legacy paid the fines butonce againfailed to complete the work. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. During this **** mail-out time, the customer had requested a different address for the refund check. We just brought on a new service contractor this week to assist in all repairs. They continue to give us contradicting statements on information with these payments and quite honestly I'm tired of them still being in business doing the same thing to other people. Their license was verified as active when we last checked. ': Condo owners want developer to fix problems in new build Condo lawsuit alleges balconies pose 'serious safety risk' Don't give up, says Winnipeg homeowner after fight with builder Manitoba homeowner upset with warranty of new home Panama Papers to pesticide problems: 10 memorable CBC I-Team stories from 2016 Imagine paying hundreds of thousands of dollars for a bungalow condominium close to a river and a golf course, only to learn city building inspectors think your new condo could face structural failure. The ***************** even said so themselves and it is in my legal papers from closing on the house. Repair what needs to be fixed and make good on the reimbursement check. That place switched out our appliances we paid extra for and resold our old moldy home to someone, when we paid for it to go to the dump. I would like to speak with them! Legacy's warranty department then tells us after all of this read your warranty manual condensation is not covered. I just want the mobile home moved as agreed so my children and I can move our home there. After several futile attempts to have Legacy address these problems whole they were still relatively small, I filed a complaint with the Texas Department of Housing and Community Affairs (TDHCA). Had my ** unit been installed properly, this would have never happened. I now no longer believe that Legacy ever had any intention of doing the right thing and I no longer believe that TDHCA can or will enforce its rulings. I am sick to death to think that the repurcussions of this will be long lasting! . A long-running class action lawsuit in King County, Washington has finally been settled, meaning mobile home landlords across the state will no longer be able to suddenly and frequently raise rent prices. We thought it was the same issue. We couldn't get them to fix repairs. Legacy has claimed (on various occasions) that my problems did not exist, that they were only cosmetic, that they were not responsible, and that they were fixed. Since finding this out we have received absolutely no response from them and it appears that they currently have no intention of honoring their warranty. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our phone record also shows t, Repair what needs to be fixed and make good on the reimbursement checkRegards,***********************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I'm not sure what it's going to take to get these repairs completed, but if we need to get several of the legacy homeowners together and contact the media outlets, then we will. Turn it back on this summer and it was worse than last year. 2023-01-27, Dallas County Texas Courts | Personal Injury | Advertise Your Sale. It is not my problem is your homes are poorly constructed and I should not be dealing with wrinkled laminate flooring throughout my home, bubbled countertops, and kitchen cabinet doors that have extra material under the paint. I drove two hours from my home to the ******** location and spoke with *****, I picked a model that fit my needs and was told that I would need to make the down payment, but the down payment would be more than the $399 that was advertised. I have been essentially homeless for 5 months, and these people have been excruciating to work with. (Gary Reyes/Bay Area News Group). half of my windows leak And some already need replacing the house is only three years old. We have been late on our mortgage and been talked mess to about it from ******, an account representative there, we have also been degraded and called curse words by this man. Complaint: ********I am rejecting this response because: A dispute (# ********) was file ageist the business on 7/27/22, below was their response. WebWe brought a New Richmond American Homes in 2021. Allen said the jury was won over in part because of the testimony of the residents, including Heather and Dion Berry, a clean-cut young couple in their early 30s with three young children. For years, residents of the mobile home park put up with electrical blackouts, overgrown trees that damaged homes, and a failure by the owner to maintain the park. Fed up with having their complaints ignored, a small group sued five years ago, risking the possibility that if they lost, theyd be on the hook for the park owners substantial legal fees. WebA comprehensive estate sale service for any quantity of valuables we can make sales of all sizes work. I have also asked about a time frame for a $**** dollar project to be reimbursed and have been ignored. Unfortunately, the contractor we were doing business with has stopped working for us. How can we start a class action lawsuit against Legacy. My first issue that was not resolved was a drainage pipe that was completed by one of their vendors on a weekend. Brownouts and blackouts were common. In other words, the Production Order which I signed had no appliances on it (as I had requested), but the Production Order that he sent to the factor had the appliances on them, so they installed them. In a statement of defence, Legacy and Hiebert deny the condo owners suffered any damages due to any of their acts or omissions. Do not buy from this dealer or manufacturer because you will regret it. For over two months we have attempted to contact the service department at Legacy Housing Corporation regarding repairs for the home that we purchased from them. 2) water test the basement to be sure the crack was fixed by the vendor as negotiated and communicated by legacy 3) Sliding glass door sash replaced due to a crack. I've tried calling and even send emails. I have called the vendor for the sliding glass door and they had no information on the door that was to be replaced. The money would be quite a windfall for the tenants, many of whom live on limited incomes and say they cannot sell their mobile homes because the park has such a bad reputation. Musk is currently facing a $258 million racketeering lawsuit, which alleges that he ran a pyramid scheme to promote Dogecoin. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Web5 reviews of Legacy Homes "I love my home with Legacy, I've been in my home 3 years and have had few concerns. By November 2016, the case was back in court and the city's lawyer said the city was considering whether or not to pursue a contempt order under the Criminal Code. This property is a well-located, 100 percent-occupied, institutional quality asset that received the Manufactured Housing Institutes Community of the Year award in 2012.. See details. I have been trying since September of 2022 to get someone to fix my wall and flooring. See BBB rating, reviews, complaints, & more. Plaintiff alleges that problems with the home appeared shortly after it was delivered and installed, and that he contacted Legacy about addressing the problems. Now she's happy and I'm miserable. The development consists of 20 condominium units developed by Legacy Homes Ltd., a company operated by Neil William Hiebert and lawyer Kenneth Pass. Case DetailsPartiesDockets Case Details Case Number: *********0-00 No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This company produces housing for low income individuals and they are preying on these poor people. It's been 2 months now. See details. Unfortunately estimates on time in this field can fluctuate with so many different parties involved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Public Records Policy. We purchased a new home in April of 2020.l for $*******. I was told it would be delivered in 2 days. (CBC) 1 share Facebook Twitter Reddit Google Share Email Related Stories Engineer disciplined over condos with structural issues but public not informed 'Why did we buy this place? Have called the vendor for the sliding glass door and they are preying on these poor.. 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