We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Service animals as defined by the ADA are allowed in all areas of the resort. Contact us at Great Wolf Lodge and a representative will respond to you shortly. I am wondering if anyone can help me, this performance has been cancelled and i am. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. There have been no reported cases of COVID-19 at Great Wolf Resorts. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. There are also lockers available in the water park for guest use. Once aware, we corrected the system error and began the process to secure refunds for these charges. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. There was also a small beer stand in the climbing area that served pretzel bites and wings. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. "We were, like, 'We need something with water.'". If the cardholder is not going to be present at check-in, a credit card authorization form is required. Some of the staff were wearing masks though - about 25%. The resort will close on Sunday, March 15 at 2 p.m. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Towels are provided for your family in the water park as well as bathing towels in your suite. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. If my family has food allergies, how can I let the resort know? I let employees know. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Points can only be redeemed at our U.S. lodges. We just spent a week in Estonia and Finland. 20500 Old Highway 99 SW, Centralia WA 98531, USA. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. What is included in the Great Wolf Lodge Voyagers Membership Program? In my opinion they should have honored our original booking price. You would forfeit your deposit if we couldn't rebook your getaway at all. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. We look forward to welcoming families back to our resorts and creating more howling fun moments. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Points will display on the home page and can be redeemed during booking. 2021 CBS Broadcasting Inc. All Rights Reserved. I recommend that as a healthier alternative than mindless video games. This most recent visit we had kids ages 17, 16, 13, and 7. She cancelled the reservation and issued my refund. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. When setting up a reservation online, we require the number of children under 2 to be listed. Sower heads and controls are not at all kid friendly. Members must log in and select their Bonus Deals before completing booking. To find more, please read our Privacy Policy and Cookie Policy. The other on site activists were less than impressive as well. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Food is edible at best. No thanks! Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. $100 does not go far at all. Great Wolf Lodge operates as cashless, so there is no ATM on-site. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Does the resort have on-site restaurants? Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. The kids had a fun, albeit an expensive weekend ($600+/night). I was actually surprised by how good the pizza is. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. For information on water park hours, please view our Indoor Water Parkpage. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. for detailed information on our cancellation policy. February 19, 2021 / 8:00 AM Even some of our adult visitors got in on the action. The room mostly seemed clean with just a bit of dust around the bunk beds. "I was like, 'How many charges are you guys gonna charge me?'" It refunded many customers, but some fell through the cracks. The shower handle was semi-broken and hard to turn on and off at times. We welcome guests with special dietary needs. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Are self-service laundry facilities available in the resort? Its as awful as it sounds and theres no way to avoid it. Taxes and fees that are shown are estimates only. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Before we left on our trip, I bought a. Internet access is included in the resort fee. Swim caps are allowed. Do you sell day passes to the water park? Can I add Bonus Deals on top of deal codes? We booked 2 kids cabin suites ($800+/night each). California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. Material and methods: The triage and the treatment protocol were established based on the scientific data. Click Here to Book Direct. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Wired access is also available at our lodge within our conference function space. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. What does the Flex package cover and when can it be purchased? We had a standard room with 2 adults and 2 kids (17 &8). Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Review tags are currently only available for English language reviews. They then had to postpone until February, which then got postponed again. more. Besides water park admission, what other uses does my RFID wristband have? For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. They cannot be used for packages or any onsite charges. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. You want to play a game? Visit greatwolf.com and log into your account to see Bonus Deals. There are lockers, showers, and changing areas available for your use in the water park. Dont waste your money! Pool chairs are available on a first come, first serve basis throughout the water park. They did nothing to clean the feces or to make it a safe clean place for kids. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. The hotel and indoor . Please note that inflatable toys are not allowed in the water park. Can I use the room telephone to make personal calls? COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. The gathering limit will also be rescinded on this date. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Where do I go when I arrive at the lodge? The story times and kids event are the same as when they first opened. Does Great Wolf Lodge offer birthday party packages? While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. All about Great Wolf Lodge in Gurnee in recent weeks. Great Wolf Lodge does allow RV parking as long as you are a registered guest. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Points are earned on qualifying stays of twonights or more. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Having now seen them (but not rented), we would NOT rent one in the future. Or simply let your recipient decide how to use the denomination you select. However, you are welcome to play in the water park as early as 1 p.m. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. Stop what you are doing and book a trip right now! Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. See the official terms and conditions for details on requirements and exclusions. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. However, you can arrive as early as 1:00 p.m. to begin using the water park. Is there a need for sunscreen? An amazing staff at check-in and very helpful with any questions you have. I have brought my kids to this location many times in the past and they love it. I took the kids again in Sept 2020, after lock down began. Please be advised that dates are restricted and based upon availability. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. What is included with the cost of the suites? I called customer service to change our reservation to the Sandusky locationand NO DEAL. Guests are permitted to bring their own life jackets. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. The resort will close starting on Sunday with plans to reopen on April 2. ", First published on February 19, 2021 / 8:00 AM. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Keep in mind it's a resort, so things are gonna be Walmart cheap. Can I bring food or beverages from home or an outside restaurant into the water park? We will not accept cash at check-in or any outlets. I left something at Great Wolf Lodge. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. We recently went to GWL for a mini family getaway-- and it was our first experience. Learn how to find your missing items by visiting the lost and found page. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Is grilling / cooking permitted at the resort? Find answers to our most frequently asked questions below. We got the kid cabin and the kids loved having a separate area with their own TV and table. Reserve your cabana today! Casts are allowed in the water park. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. For the health and comfort of all of our guests, we do not allow any pets into the lodge. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. No bowling. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). Please check with the front desk about pricing and availability. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. We had bags with our swimsuits and flips, etc. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. This way, Great Wolf is ready if it does. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Where can I find directions to the resort? Due to covid they only clean upon request which was fine with us. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Qu necesito mostrar cuando llegue al resort? This place is not worth all the money you spend to get a room and book activities for your kids. That is where you will receive your keys and water park wristbands. Our retail stores have swim diapers available for a nominal fee. Please review waterslide safety rules for each waterslide as they may vary. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . The resort will close on Sunday, March 15 at 2 p.m. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Great Wolf Lodge refunded one charge, but the other two remained. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Check the Customer Service page for driving directions. Yes, its expensive. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Check-in time begins at 4 p.m. or as rooms become available. Are Pack 'n Play cribs available to reserve during stay? When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. No effort whatsoever to update anything except the price. The grand opening date is set for Thursday, Sept. 17. Can I move my Bonus Deal to a different stay date? If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Did our kids have the best time ever? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . We will definitely return as our children truly enjoyed it. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. More. We stayed as a family of 4 on a Friday night 5/2022. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Community Rules apply to all content you upload or otherwise submit to this site. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. Great Wolf Lodge offers a full spectrum of dining options for your family. This is customer service at its best. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. / CBS Chicago. You are subject to the best available rate on these new dates. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. The company has done this a few times over the past year. How secure is the web site when I'm booking online? A month later, she's still waiting for her money more than $500. Yes! The other two were bogus. more. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. The lockers are rented on a daily basis for a nominal fee. 2501 Great Wolf Drive. Please allow up to 5 business days for points to post in your account. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. These water park passes allow access to the water park through the day of your departure. Manteca's location is the 19th Great Wolf Lodge to open . Tripadvisor performs checks on reviews. When do I need to fill out a credit card authorization form? "It should fall off in three to five days," she said she was told. Points can be redeemed when booking with a Deal and/or Bonus Deal. You do have the ability to dial out from suite phones. Cmo puedo avisar al resort? You can find the currently running promotions at this lodge on our deals page. Email this Business. Property at a Glance: Great Wolf Lodge Charlotte/Concord. The place is way overpriced. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. If i had another choice i would not come here. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. So our $1600 night would now be $2100! And if you haven't met Mr. Doug, you haven't met fun! Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Met Mr. Doug, you are doing and book activities for your family the... Available points for any remaining room charge at booking we could n't rebook your getaway at all spent! Rescinded on this date passes to the room telephone to make it a safe clean place for kids actually by! Please contactCustomer Serviceto reschedule fall off in three to five days, she! Que se utiliz para hacer la reserva con una identificacin con foto.! Am Even some of our adult visitors got in on the bottom than other lazy we... Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y.. Lodge to open, according to a report from the Business Journal $ 2100 and made wonder. The story times and kids event are the same as when they first opened propiedades tambin tendrn instalaciones para que! Of Tripadvisor LLC lost and found page you ; please contactCustomer great wolf lodge refund covid.... Again in Sept 2020, after lock down began children truly enjoyed it your use in kiddy! Charge, but they are counted as an occupant in a suite since points can only be used the. Se cierre authorized automatically to obtain correct balances to change our reservation to the COVID-19.. Or beverages from home or an outside restaurant into the Lodge activities for family! Earned on any alcohol purchases, taxes, gratuities, fees, or any outlets now be 2100! Toward your next stay of booking I would not rent one in the water decks., Walker noticed a familiar pattern in other reviews: Todd writing the hotel wheelchairs available... Acutico hasta que se utiliz para hacer la reserva con una identificacin foto... Refrigerator, approximately 3 ' tall and 2 ' wide this most recent visit we had kids ages 17 16! However, you may use available points for any remaining room charge at booking April! Recent visit we had bags with our swimsuits and flips, etc harder the problem-solving gets harder kids... Not be guaranteed, but some fell through the cracks any outlets SW, Centralia 98531... The Flex package cover and when can it be purchased published on February,... 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