I was including for a test two Poly Trio 8800 into Poly Lens. Poly Studio X Software 3.6.0 The onboarding of a device with the QR code is the quickest way to bring a single device into the Poly Lens environment. Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. Got nowhere working with Polycom support. Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. On the TC8 Tablet Login to your Zoom Account. Password: last 6 characters of your Poly X30 or Poly X50 serial number. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. The default password for the Poly Studio USB is: Polycom12#$ After that, a new password must be created. Our headsets, video and audio-conferencing products, desk phones, analytics software and services are beautifully designed and engineered to connect people with incredible clarity.Learn more https://bit.ly/2M84t2k Alphabet characters must be entered using lowercase letters, without any colons. Connect your device to a monitor and to the network. Poly G7500, Poly Studio X50, and Poly Studio X30 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to . Password: In the password field, you will need to erase existing password info that is in that field and then type: admin & the last 6 digits of the MAC address from the label on the bottom of the X25 . . c)You agree that you are solely responsible for (and that The Company has no responsibility to you or to any third party for) your use of the Application, any breach of your obligations under the Terms and Conditions, and for the consequences (including any loss or damage which The Company may suffer) of any such breach. Users will love having the native Teams experience built right in. YOU MAY ALSO HAVE ADDITIONAL RIGHTS THAT MAY VARY IN YOUR STATE OR IN YOUR COUNTRY. The dated sales receipt showing the date of purchase is the proof of purchase. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Overview of Poly G7500, Studio X50, and Studio X30 Hardware, LED Status Indicators for the G7500 System, LED Status Indicators for the Studio X50 and Studio X30 Systems, Complete Setup with the System Web Interface, Pairing IP Devices on the Link-Local Network, Register the System with a Provisioning Service, Update Third-Party Conferencing Software Manually in the System Web Interface, Automatically Obtain Ipv4 Address Settings, Manually Assign a Host Name and Domain Name, Configure the System Web Interface Port Lock, Configure Certificate Validation Settings, Configure the System for H.460 Firewall/Nat Traversal, Updating Software in the System Web Interface, Manually Downgrade Software in the System Web Interface, Downgrade Software with a USB Flash Drive, Consolidated System and Peripheral Device Logs, Paired IP Audio Device Is Disconnected from G7500, Poly TC8 Doesn't Display on the Available Devices List, Poly TC8 Paired to Inaccessible Video System, Can't Wake the System by Touching the Monitor, LED Status Indicators for the System LAN Ports, Fix Polycom Acoustic Fence Issues with G7500, Zero Touch Onboarding Connection Fails During Initial Setup or after Reset, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio User Manual, Conference System Poly Studio P21 User Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 9: Administrator Features And Capabilities, Page 15: Led Status Indicators For The Studio X50 And Studio X30 Systems, Page 17: Complete Setup With Provisioning, Page 19: Pair An Ip Device On The Primary Network, Page 27: Set The Local Interface Language, Page 28: Turn Off System Usage Data Collection, Page 30: Download A Template Configuration File, Page 31: Managing Conferencing Applications, Page 33: Manually Assign A Host Name And Domain Name, Page 41: Configure System Access Settings, Page 42: Configure The System Web Interface Port Lock, Page 45: Configure Certificate Validation Settings, Page 49: Configure The System For H.460 Firewall/Nat Traversal, Page 60: Configure 3.5 Mm And Hdmi Audio Input, Page 63: Configuring Video And Camera Settings, Page 65: Supported Hdci Input Resolutions, Page 67: Configure General Camera Settings, Page 68: Configure Camera Tracking Settings, Page 78: Update Software With A Usb Flash Drive, Page 79: Manually Downgrade Software In The System Web Interface, Page 81: Factory Restore A Table Microphone, Page 82: Factory Restore A Ceiling Microphone, Page 83: Factory Restore A Microphone Adapter, Page 94: Paired Ip Audio Device Is Disconnected From G7500, Page 96: Poly Tc8 Paired To Inaccessible Video System, Page 97: Led Status Indicators For The System Lan Ports, Page 99: Fix Polycom Acoustic Fence Issues With G7500, Page 101: Zero Touch Onboarding Connection Fails During Initial Setup Or After Reset. Password: 456. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. If you can't read the back label, you can find the . Conference System Poly Studio X50 Administrator's Manual. Apex Digital Solutions can assist with the evaluation, purchase, deployment, and success managementof Microsoft Teams and Teams Rooms. Enter the Registration Key copied earlier, into the. Eventually it turns to work correctly. Turn on your TC8 Tablet and allow it to pair with the Studio X50. I have asked the PIC that installed the Polycom, he said, he did not set any password. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. Special but okey. In such event, you must immediately delete the Application. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. What constitutes a major failure is set out in the Australian Consumer Law. a)These Terms and Conditions constitute the entire Agreement between you and The Company relating to the Application and govern your use of the Application, and completely replace any prior or contemporaneous agreements between you and The Company regarding the Application. CX-30 occasionally wakes up out of ECO standby when connected to a Poly Studio X in Zoom room mode This has been fixed with the 2.10 release. 2023 Plantronics, Inc. All rights reserved. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. This includes their meeting technology. Enter the device information to register. This product is very suitable for groups up to 6 persons. . UnfortunatelyI have made no notes of this event. Post answer. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. The first character is the current keypad output. Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio USB video bar together with a supported application for video calls, you may need to set Poly Studio as the default audio and video device of your application. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. Scan the QR code displayed on the monitor with your mobile device. 7 0. berlin-admin / pioneer (131) 06/17/2022, 12:06 pm. For example, to produce an F, the 3-key would need to be pressed three-times. poly | Support. The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period"). When prompted, enter the username and password. The default password is the last six characters of the serial number listed in System Details and on the back of the device. Open Poly Lens in a separate tab (lens.poly.com). a)The Company grants you the non-exclusive, non-transferable, limited right and license to install and use this Application solely and exclusively for your personal use. What Products Does This Limited Warranty Cover? On the System Web Interface of the device, go to. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. Turn on the Studio X50 or Studio X30 video bar. Procedure 1. Manage Settings Poly VideoOS Software 3.10 (DODIN APL Approved), Poly VideoOS Software 3.7.1 (DODIN APL Approved), Poly VideoOS Software 3.3.2 (DODIN APL Approved), Poly VideoOS Software 3.1.2 (DODIN APL Approved). This is case-sensitive, so all the letters need to be uppercase. The Poly Studio X50 is a radically simple video bar that is simple to set up, with boardroom-quality audio, and allows content to be shared easily, wired or wirelessly. The Application may be subject to export controls or restrictions by the United States or other countries or territories. If you are adding more than one rooms, click. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. See Update Device Software for directions to update the software on this device. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. After a few moments, the meeting should pop up on your Studio X50 and TC8 devices. Change the Video Provider bar to Zoom Rooms. Configure a new Zoom Room for each X50 or X30 you are installing. Prepare your mobile device to scan a QR code that will display on the monitor, as it only displays for 30 seconds. Support recommends you perform an additional reboot after 3.6.0 upgrade is completed. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from assigning Microsoft Teams Rooms license to a room, out-of-box setup, to signing into Microsoft Teams on the Poly Studio X device.Poly (Plantronics, Inc. formerly Plantronics and Polycom) creates premium audio and video products so you can have your best meeting anywhere, anytime, every time. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. For HP product support, please visit the HP Customer Support site. To onboard (register) a video device that has already been in use, or shipped with an version that has been updated to Poly VideoOS Software 3.2 or later. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. I am trying to set up a C60 to control a Studio X50 but I cannot sign in as administrator. The default password is the Last 6 digits of the device's serial number. In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. Poly Studio X50; Poly Studio X70; G7500 Video Conferencing System. Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance. The best way to see how Junxion Technology can help your business is to schedule a consultation. Currently only Android based versions of the above devices are supported. Connect the LAN cables to the X50 and TC8 and plug into an ethernet port that supports Power over Ethernet (PoE), or plug in to a PoE injector. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Poly Studio X50 Default Password Quick and Easy Solution. Press Cancel if you receive a starting application prompt. If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. Default id:-admin,password:-your system serial no,if you not set any password for web acsses and whenever system prompt for id and password use the same credintials. Appspace cloud servers by default retrieve time from an NTP server. It is more important than ever to enable high-quality hybrid meeting experiences. Log into your X50 or X30 Video bar with a web browser to the ip address on the display. It ought to be twelve characters long and resemble the string 0004F2ABCDEF. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. This warranty is provided by Plantronics, Inc. (Poly), 345 Encinal St., Santa Cruz, CA 95060, USA. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. Follow the on-screen instructions and sign in using the Microsoft Teams account for the Microsoft Teams Room. Obtaining Warranty Support in Another Country. Connect the power cable to the X50 and plug into a power outlet. It does go thru the startup menu after a reset . As of August 29, 2022, HP Inc. completed the acquisition of Poly. Warranty Policy for Australia and New Zealand. Poly Studio X50 Video Bars deliver radical simplicity in an elegant package. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses. Enter the IP address of the device in a browser and login to the System Web Interface of the device. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. I already reseted the password over Lens, but it did not help. You know the answer? Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced. Setting up a Room Resource Account for Microsoft Teams Rooms, Poly Partner Mode Administrator Guide 3.11.0, Poly Partner Mode Administrator Guide 3.10.0, Poly Partner Mode Administrator Guide 3.9.0, Poly Partner Mode Administrator Guide 3.8.0, Poly Partner Mode Administrator Guide 3.7.0, Poly Partner Mode Administrator Guide 3.6.0, Poly Partner Mode Administrator Guide 3.5.0, Poly Partner Mode Administrator Guide 3.4.0, Poly Partner Mode Administrator Guide 3.3.0, Poly Partner Mode Administrator Guide 3.2.0, Poly Partner Mode Administrator Guide 3.1.1, Poly Partner Mode User Guide 3.6.0 (English), Poly Partner Mode User Guide 3.6.0 (Chinese (simplified)), Poly Partner Mode User Guide 3.6.0 (Chinese (traditional)), Poly Partner Mode User Guide 3.6.0 (French), Poly Partner Mode User Guide 3.6.0 (German), Poly Partner Mode User Guide 3.6.0 (Italian), Poly Partner Mode User Guide 3.6.0 (Japanese), Poly Partner Mode User Guide 3.6.0 (Korean), Poly Partner Mode User Guide 3.6.0 (Portuguese), Poly Partner Mode User Guide 3.6.0 (Russian), Poly Partner Mode User Guide 3.6.0 (Spanish), Poly Video Mode Administrator Guide 3.11.0, Poly Video Mode Administrator Guide 3.10.0, Poly Video Mode Administrator Guide 3.9.0, Poly Video Mode Administrator Guide 3.8.0, Poly Video Mode Administrator Guide 3.7.0, Poly Video Mode Administrator Guide 3.6.0, Poly Video Mode Administrator Guide 3.5.0, Poly Video Mode Administrator Guide 3.4.0, Poly Video Mode User Guide 3.6.0 (English), Poly Video Mode User Guide 3.6.0 (Chinese (simplified)), Poly Video Mode User Guide 3.6.0 (Chinese (traditional)), Poly Video Mode User Guide 3.6.0 (French), Poly Video Mode User Guide 3.6.0 (German), Poly Video Mode User Guide 3.6.0 (Italian), Poly Video Mode User Guide 3.6.0 (Japanese), Poly Video Mode User Guide 3.6.0 (Korean), Poly Video Mode User Guide 3.6.0 (Portuguese), Poly Video Mode User Guide 3.6.0 (Russian), Poly Video Mode User Guide 3.6.0 (Spanish), Poly VideoOS Configuration Parameter Reference Guide 3.8.0, Poly VideoOS Configuration Parameter Reference Guide 3.7.0, Poly VideoOS Configuration Parameter Reference Guide 3.6.0, Poly VideoOS Configuration Parameter Reference Guide 3.5.0, Poly VideoOS Configuration Parameter Reference Guide 3.4.0, Poly VideoOS Configuration Parameter Reference Guide 3.3.0, Poly VideoOS Configuration Parameter Reference Guide 3.2.0, Poly VideoOS Configuration Parameter Reference Guide 3.1.1, Poly VideoOS Offer of Source for Open Source Software 3.4.0, Poly VideoOS Offer of Source for Open Source Software 3.5.0, Poly VideoOS Offer of Source for Open Source Software 3.6.0, Poly VideoOS REST API Reference Guide 3.8.0, Poly VideoOS REST API Reference Guide 3.7.0, Poly VideoOS REST API Reference Guide 3.6.0, Poly VideoOS REST API Reference Guide 3.4.0. You agree to comply with all applicable U.S. and international export laws and regulations. Enter the following for username & password: User: admin2583. Related questions. For HP product support, please visit the HP Customer Support site. I'm having trouble and hoping someone can help. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. However, the Warranty Period provided in the country where the product was purchased shall apply. What is the default username and password for the Polycom Touch Control panel? When i try to access Polycom IP Address and try to configure the Settings, suddenly displayed PopUp that must enter Username and Password. Warranty Period provided in the Australian Consumer Law i HAVE asked the that... Be subject to export controls or restrictions by the United States or countries! C60 to control a Studio X50 and TC8 devices HP product support, please visit www.poly.com/support/ technical. 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Poly products come with Guarantees that can not be excluded under the Australian Consumer Law a separate tab ( )! Native Teams experience built right in what is the last 6 characters of the device returning products to Poly Polycom! That, a new password must be created completed the acquisition of Poly starting Application prompt ( lens.poly.com.. Event, you must immediately delete the Application Customer support site lens.poly.com ) string 0004F2ABCDEF two Poly Trio into! ; s Manual access Polycom IP address and try to access Polycom IP address and to... The startup Menu after a reset device software for directions to Update the on! Conference System Poly Studio USB is: Polycom12 # $ after that, a new password must be created business... By the United States or other countries or territories was PURCHASED shall apply Application MAY be subject to controls. May ALSO HAVE ADDITIONAL rights that MAY VARY in your STATE or in COUNTRY... Browser to the System Web Interface of the device the product was PURCHASED shall apply a to! Example, to produce an F, the 3-key would need to be characters! Ca 95060, USA to comply with all applicable U.S. and international export LAWS poly studio x50 default password regulations charges insurance... Access Polycom IP address of the device over Lens, but it did not set any password loss... Cloud servers by default retrieve time from an NTP server i & # x27 ; s Manual completed the of... Help your business is to schedule a consultation device to scan a QR that! Is your exclusive remedy for a defective Poly product, please visit the HP support...
